Provided strong organizational leadership and crisis management during customer crisis to offer corrective solutions.Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.

● Records customer inquiries by studying products, services, and customer service processes.● Investigating customer complaints by understanding the Probing questions also reviewing previous inquiries and take necessary action against customer’s accounts.● Gathering and researching information, assembling and forwarding information, verifying customer's understanding of information and answer.● Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.● Managed customer relations and customer service through daily communication and interaction.● Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.● Issued receipts and processed refunds, credits, or exchanges.● Frequently discussing about ongoing and upcoming issues with Team leader and Manager to have a perfect solution for customer problems.