Md. Samrat Sheikh Email & Phone Number

Tejgaon Industrial Area Dhaka

1. Technical diagnosis, vehicle inspection and resolve electrical issues to provide effective solutions to customer’s concerns.2. Delivering services to customer effectively and on time.3. Technical support & guidance to all branches.4. Route cause analysis of warranty fail parts.5. Technical observation & Information email to Head of Service & warranty team for quality improvement report.6. Breakdown service (On-site Support).7. Motivating and follow-up technician team regular basis for ensure their job quality.8. Providing to customer technical support & guidance by phone call.9. Explaining new feature, technical system and suggesting upgrades to customers.10. Monitoring and maintaining diagnosis tools, equipment’s.

358/3/A Haji Bhaban Modhubag Moghbazar Dhaka Bangladesh

1. Design, develop, and update training materials, manuals, and programs based on industry trends and new automotive technologies.2. Customize training content for different audiences, including technicians, service advisors, and sales staff.3. Theoretical and practical training sessions on automotive systems, diagnostics, maintenance, and repair. 4. Training sessions hands-on such as vehicle servicing, engine repair, electrical systems, and automotive technology.

Dhaka, Bangladesh

 Diagnosis & Troubleshooting of both Engine Electrical & Mechanical function with CAN BUS Line by using SDT-2. Estimating costs and time for work to be carried out in the ERP system and maintaining customer contact to ensure smooth delivery of the vehicle. Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty, and expanding the company Brand. Attend customer complaints and ensure to solve those immediately. Follow the workshop manual in every case when such a problem arises. Developing and deploying quality for all services (Paid Service) Oversee warranty administration through Suzuki global system. Lead the technicians' team in an efficient manner. Ensure the customer’s vehicle servicing and periodic maintenance in time. Achieve service redemption target.

Bashundhara Extension Road, Baridhara, Dhaka

 Diagnosis & Troubleshooting of both Engine Electrical & Mechanical function with CAN BUS Line by LAUNCH X431 Estimating costs and time for work to be carried out, and maintaining customer contact to ensuresmooth delivery of the vehicle. Prepare parts/materials requisition and collect the parts from the store & handover to technicians Gasoline Fuel Injector Testing and Cleaning by Computerized injector tester. Lead the technicians' team in an efficient manner. Ensure the customer’s vehicles serving and periodic maintenance in time. Achieve service redemption target. Ensure proper documentation and actual billing of service. Attend customer complaints and ensure to solve those immediately. Fulfill the customer's demands and ensure satisfaction.

Post Graduate Diploma In Supply Chain Management(Pgdscm)

B.S.C In Mechanical Engineering

Diploma Engineering, Pabna Polytechnic Institute