- Cultivating and maintaining strong client relationships- Understanding and meeting client needs for enhanced satisfaction- Overseeing successful implementation of CRM-related projects- Collaborating with cross-functional teams for project execution- Utilizing CRM tools for effective digital marketing strategies- Implementing and optimizing CRM systems for enhanced marketing efforts- Collaborating with the sales team to support customer interactions- Ensuring a seamless customer experience throughout the sales process- Developing strategies to enhance customer satisfaction and loyalty- Gathering and implementing feedback for continuous improvement

- Strategy maker, Business analyzer, Idea Sharing with Marketing team, team controller.- Brand builder and achievement of set sales targets for organizational profitability.- Planning, Organizing, Directing, and Controlling for effective business operations.- Securing new business opportunities and increasing market share.- Regular prescription monitoring (Internal and third parties) and sales analysis.- Activity design for Key Opinion Leaders (KOL) and Key Business Leaders (KBL) management.- Developing customer loyalty programs to enhance brand loyalty.- Action plans for new brand building and ensuring prescriptions from KOL.- Conducting joint calls with junior colleagues for collaboration.- Monthly sales conference coordination and arranging CME, RTC, RPC as per potentiality.- People development through on-the-job coaching.- Conducting knowledge and selling skill-building training sessions.- Talent hunting from the market on a regular basis.- Communication with distribution channels to ensure product availability.- Regular communication with top management, sharing business opportunities.

- Assistant Sales Manager at Orion Pharma Ltd, Sylhet, Bangladesh - Strategic thinker, business analyst, and team controller.- Proven track record in achieving sales targets and ensuring profitability.- Expertise in Planning, Organizing, Directing, and Controlling for business success.- Successful in securing new business opportunities and increasing market share.- Proficient in prescription monitoring, sales analysis, and Key Opinion Leader (KOL) management.- Experienced in designing activities for KOLs and Key Business Leaders (KBL).- Effective leader managing Regional Sales Managers, Area Managers, and Medical Promotion Officers.- Focus on people development through coaching and training sessions.- Regularly engaged in talent hunting, communication with distribution channels, and top management updates.

- Regional Budgeting & Goal Achievement: Prepared regional budgets and action plans to achieve company goals, ensuring profitability. - Leadership & Operations Optimization: Led and managed Area Sales Managers to maximize operational efficiency through strategic planning and effective leadership.- Brand Building & Strategy: Developed new plans and strategies for brand building.- Event Coordination: Orchestrated Continuing Medical Education (CME), DGM, and RTC events.- People Development: Focused on people development through regular on-the-job coaching for Area Sales Managers and Sales Representatives.- Distribution Channel Coordination: Coordinated with distribution channels to ensure order collection and maintained strong relations with wholesale customers.- Financial Management: Monitored and ensured credit realization to support financial objectives.

- Successful Key Accounts Management (KAM) Budgeting. - Institution Collaboration: Led roundtable discussions on disease management with various institutions.- Strategic Insight: Collected and communicated competitor information for informed decision-making.- Efficient Territory Management: Maintained well-defined territories, effectively managing Key Decision Makers (KDM).- Upheld Company Values: Ensured adherence to company values and standards.