Md. Sariful Islam Email & Phone Number

Rajshahi, Bd

Rajshahi Branch | Habib Plaza, 2Nd Floor |Shaheb Bazar | Boalia | Rajshahi-6100 | Bangladesh

Job Responsibilities of United Finance Ltd: Operations (Asset Operations): o Supervise & ensure documentation process for home loan, term loan, lease finance & deposit Operations from Branch Level. o Documentation & disbursement of retail asset & business asset operations from Branch Level. o Responsible for implementation of branch policies and procedures. o Act as first vault custodian of the branch ,loan file & security file /land document, Post dated… Show more Job Responsibilities of United Finance Ltd: Operations (Asset Operations): o Supervise & ensure documentation process for home loan, term loan, lease finance & deposit Operations from Branch Level. o Documentation & disbursement of retail asset & business asset operations from Branch Level. o Responsible for implementation of branch policies and procedures. o Act as first vault custodian of the branch ,loan file & security file /land document, Post dated Cheque & Security Cheque etc. o Manage, control and enhance branch operation processes and related system flow. o Responsible for all administration issues of branches. o Maintain Branch operation standard in every interaction with customers o Authorizer of all FT transaction & posting in system, i.e. EMI Transaction , Settlement Transaction, Documentation fee & others. o Authorizer of all regular cheque ( PDC’S ) Lodgement in system. o Ensure loan closure within Standard Service Level Agreement (SLA) Service Delivery: o Responsible for client communications; and query and complaint management. o Handle all customer and contract related processes regarding request, verifications and modifications. Service Management: o Monitor service performance of branch service staff to ensure professional services delivery. o Manage service staff to reinforce the culture of service delivery. Compliance : o Responsible for co-ordination of all compliance and audit observation of branches related to branch Operations. o Complying with Bangladesh Bank & Internal Policy and Guidelines in every steps of the processing to ensure zero tolerance in compliances Others : o Patty Cash management . o IT asset & administrative assets management. o Carry out All back office activity and daily closing work Show less

Hosna Centre (4Th Floor), 106, Gulshan Ave, Dhaka 1212

Job Responsibilities of IPDC Finance Ltd: Documentation & disbursement of affordable home Loan & home loan facilities. Prepared of Document Check List (DCL) of Affordable Home Loan & Home Loan facilities as per Sensation letter conditions. Ensure loan closure within Standard Service Level Agreement (SLA) Checking deferral of Appropriate Authority if there is any document insufficiency. Printing of charge documents, i.e. Agreement, Personal Guarantee, Corporate… Show more Job Responsibilities of IPDC Finance Ltd: Documentation & disbursement of affordable home Loan & home loan facilities. Prepared of Document Check List (DCL) of Affordable Home Loan & Home Loan facilities as per Sensation letter conditions. Ensure loan closure within Standard Service Level Agreement (SLA) Checking deferral of Appropriate Authority if there is any document insufficiency. Printing of charge documents, i.e. Agreement, Personal Guarantee, Corporate Guarantee, Hypothecation, IGPA, Undertaking, DP Note, Letter of Continuation etc. Opening deposit account in Core System (CBS) and initiate home loan disbursement. Given FT transaction, i.e. EMI Transaction , Settlement Transaction, Documentation fee & others. CIF Open in system (Temenos T24), also Maintain & update all necessary entry. Maintain and update all the necessary MIS database (Mortgage database , Document imperfection & Insurance database)Providing statements, Tax Certificates, Balance Certificates, NOC and takeover reply & others both external clients and internal business units as and when required ensuring After Sale service delivery as per commitment Show less

46, Hrc Bhaban, C.A, Dhaka 1215

Documentation & Execution of Card Operations Execute customer request in the system Activation & deactivation of Credit card , Debit card , Travel Card , Hajj Card US Dolor Endorsement & USD Part Enable & Disable Static Data Update as per UBS Smart Transfer & Smart EMI request taken & Execution OK banking (MFS) Documentation & Execution

Bangladesh

Provide quality Customer Service in Grameenphone Center to ensure positive customer experience Greet walk-in customers in Grameenphone Centers and asses their primary need Execute customer request in the system Maintain good relationship with customers Maintain shop operation standard in every interaction with customers Ensure positive customer experience Capture customer insights and escalate critical issues / complaints and provide timely feedback Cash… Show more Provide quality Customer Service in Grameenphone Center to ensure positive customer experience Greet walk-in customers in Grameenphone Centers and asses their primary need Execute customer request in the system Maintain good relationship with customers Maintain shop operation standard in every interaction with customers Ensure positive customer experience Capture customer insights and escalate critical issues / complaints and provide timely feedback Cash management . Inventory Reconciliation . Carry out back office activity and daily closing work Show less

Master Of Business Administration (M.B.A.), Marketing, 3.54 Out Of 4.00

MBA in Marketing

H. S. C., Humanities

HSC

S. S. C., Humanities

Activities and Societies: SSC