Responsibilities:1. Update and maintain network systems and desktops, maintaining accurate documentation and troubleshooting.2. Monitor and maintain network components. (Cisco/Dell/SonicWall).3. Enterprise system administration of Windows 2008 R2/2012 servers.4. Install, maintain, troubleshoot, administer, manage users and upgrade Microsoft Active Directory.5. Install, maintain, troubleshoot, administer, manage users and upgrade Microsoft Exchange including Exchange mail stores.6. Create, maintain, and troubleshoot VM. 7 Perform daily/weekly backup.8 Network (TCP/IP/DNS/Switch/router/firewall) and PC support (Windows XP, 7, 8.)9. Phone System Administration 10. Back up and Disaster Recovery 11 Project Management12. Workflow Planning13. Desktop and Network security.14. Help Desk support.15. Maintain IT controlled equipment including physical inventory.16. SQL Database administration (SQL 2008, 2012).17. Provide support on Terminal Emulation (Humming Bird) Application 18. Provide support on CISCO VPN Any Connect 19. Application Support, Microsoft Office 2013 and CRM20. Apply security best practices.21. Provide remote support (Dame Ware, VNC Viewer, Remote Desktop Connection, and Team Viewer)22. VOIP CISCO Phone SystemsEnvironment: Project Management, System Administration, Software, Hardware Technical Support.

1.Identifies, diagnoses, and resolves problems for users of the mainframe, personal computer software and hardware, District network, the Internet and new computer technology in a call center environment; communicates solutions to end-users. 2. Provides one-on-one end-user problem resolution over the phone for District approved Personal Computer (PC) software. 3. Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals. 4. Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, Internet, dial-in, and local-area network access problems. 5. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements. 6. Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements. 7. Helps install local area network cabling systems and equipment such as network interface cards, hubs and switches.8. Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs)9.Formats, edit transcribes, compose letters or memos. provide services one or more employees including such tasks as scheduling appointments and meetings, maintaining calendars.Environment: Helpdesk ,Technical Support , Troubleshoot, Data entry.