• Scalable Leadership: Managed 10 hubs, 20+ in-charges, 8 Operator & 200+ Delivery agents, optimizing Barishal Regional DOD Operations.• Data-Driven Optimization: Collaborated with in-charges to analyze & improve delivery performance, maximizing business growth.• Financial Acumen: Monitored cash flow, shipments, & expenses, implementing cost-saving initiatives and securing profit margins.• Expansion Champion: Spearheaded successfully establishing 7 new hubs, expanding reach & revenue.• Talent Developer: Recruited & trained staff, alleviating resource gaps and boosting team efficiency.• Strategic Execution: Developed & executed impactful plans for festivals & occasions, driving customer engagement & sales.• Proactive Risk Management: Implemented regular reconciliations, mitigating fraud & ensuring financial stability.• (Bonus: Budget & forecast expertise for future projects.

1. Coordinating Barishal Division Delivery Operations & Acting Area Manager 2. Maintaining regular Hub Operations3. Supervising and training Hub workforceand rider behavioral issues4. Maintaining metrics and analyzing data to assess performance and implement improvements5. Ensuring Delivery App using by All riders 6. Following Up both Rider Retention andAttrition.Ensures end-to-end smooth running of station operations for the Manage area/cluster * Ensures all the operational SOPS are followed and timely audit is conducted. * Monitors Zero Breach across Region in terms of shipments closures within defined TAT. * Monitors zero missing shipments in terms of Value & Numbers and also ensures zero fake updates in the software * Manage bikers and vehicle team. Train them on a time-to-time basis for improvement of SLAS.

Ensures end-to-end smooth running of station operations for the assigned area/cluster * Ensures all the operational SOPS are followed and timely audit is conducted. * Monitors Zero Breach across Region in terms of shipments closures within defined TAT. * Monitors zero missing shipments in terms of Value & Numbers and also ensures zero fake updates in the software * Manage bikers and vehicle team. Train them on a time-to-time basis for improvement of SLAS.

•Organizing delivery procedure and capacity planning.• Worked with Lazada System Management software to run the operational processes and to track and record daily customer orders.• Dealt with and mitigated complex operational issues such as rider confined by the customer, missing item, and lost package issues.• Formulating strategic planning for overall efficiency.• Coordinating riders, vehicles, loads and journeys.• Operating Multiple systems.•Negotiating and agreeing on contracts.Developing and confirming schedules.• Planning for and negotiating technical difficulties.• Prepared reports by collecting, analyzing, and summarizing operational data and trends.• Liaising with and managing staff and shifts.• Waste management, monitoring stock, ensuring health and safety standards are met.• Designing research methods and survey techniques to improve efficiency.• Giving presentations about proposed transportation options.• Modeling traffic flows using mathematical techniques and computer applications.

* Lead front office area successfully* Approach to make every customer happy and ensure customer satisfaction* Collect customers feedback directly and solve the customer complain immediately* Forecast the probable sale and order for prerequisite items* Train and motivate the team, help them to be a future *Schedule and deploy the teamleader* Lead the team to run restaurant's operations smoothly * Lead team to store, prepare and serve the food according to the standard* Arrange team meeting and find out the way to overcomebarrier in a constructive way* Complete basic HR related task of the restaurant* Prepare Pay roll of the Employees Responsible for financial administration* Do Local Store Marketing according to plan* Conduct Operation Facility Review (OFR) and take correctiveaction * Conduct audit related to Food Safety* Face third Party Audit* Maintain good relationship with the Vendors * Manage Cash and Daily, Weekly and Monthly Inventory* Calculate cost of sale, cost of labor and cost ofsemi-variables* Calculate and report Profit and Loss (P&L)* Analyze business data* Report to higher authority* Train the newly promoted Shift Managers to run a great shift * Guide Shift Managers to develop their skills* Assist Restaurant General Manager to fill up the target

Supervising and motivating sales team and promoting and encouraging strategies to sell vehicle & energy saving light. Conduct survey to identify potential customers interested in making vehicle purchase. Reach out to clients through calls, home visits, and arranged meeting to spot their needs. Establishes marketing goals to ensure market share and profitability of products and services. Plans and oversees the dealership's advertising and promotional activities including print, electronic and direct mail media. Develops and executes monthly and annual marketing budgets. Develops and executes sales promotional campaign for dealers and retailers. Develops and executes marketing plans and programs, both short and long-range, to ensure the profit growth and expansion of dealership products and/or services.Communicates marketing efforts to all dealership employees. Present regular reports to management on sales activities and maximized profits. Monitor vehicle inventory and ensure timely supply of order.

motivating sales team and promoting and encouraging strategies to sell consumer food. Conduct survey to identify potential customers interested in making food purchase. Reach out to clients through calls, store visits, and arranged meeting to spot their needs. Establishes marketing goals to ensure market share and profitability of products and services. Plans and oversees the dealership's advertising and promotional activities including print, electronic and direct mail media. Develops and executes monthly and annual marketing budgets. Develops and executes sales promotional campaign for dealers and retailers. Develops and executes marketing plans and programs, both short and long-range, to ensure the profit growth and expansion of dealership products and/or services.Communicates marketing efforts to all dealership employees. Present regular reports to management on sales activities and maximized profits. Monitor food inventory and ensure timely supply of order.