 Strategic planning of management for new projects. Managing project administration and monitor discipline  Ensure a work environment with employee satisfaction, resulting high retention Overseeing contracts renewal and negotiating when necessary Provide leadership, management, and strategic vision to the BSL team and Project Ops Dealing with customer inquiries and ensuring customer's problem is brought to a satisfactory conclusion. Build sustainable relationships… Show more  Strategic planning of management for new projects. Managing project administration and monitor discipline  Ensure a work environment with employee satisfaction, resulting high retention Overseeing contracts renewal and negotiating when necessary Provide leadership, management, and strategic vision to the BSL team and Project Ops Dealing with customer inquiries and ensuring customer's problem is brought to a satisfactory conclusion. Build sustainable relationships and trust with clients through open and interactive communication. Coordinate monthly meetings with BSL Managers and PCs for smooth operation and overall planning Duty roster and Leave management Ensure consistency, transparency and standardize processes Streamline and automate Processes and Workflows Facilitate Team Collaboration and Communication Share the knowledge from challenges faced from implementation across BSL Maintaining and monitoring assign project. Ensuring project standard are maintained Organizing, attending and participating site visit  Following up on actions and decisions Asses project issues and provide solutions where applicable Work with site staff to establish standard procedure and systems Supervising and coordinating projects Coordinating with Security team to ensure proper safety and security services Inspecting service quality with frequent site visits Monitor expenses and payments, maintain allocated budget Collaborating with core SCM to ensure clarity of the specifications and rates Collaborating with Core CST to maintain client relationship and reconnect with old ones Coordinating with BnC and senior management for marketing planning Introduce new technologies and services for future growth, like - BSL App and value-added services Planning for cost reduction (example - central purchasing) Ensure daily attendance of the employee Set and evaluate team’s annual KPI and manage performance and development of individuals Show less

 Leading and direct project planning. Managing and supervising scheduled and accidental maintenance of facilities and Electro Mechanical equipment. Managing project administration and monitor discipline. Ensure a work environment with employee satisfaction, resulting high retention. Ensure delightful & responsive Customer Service. Correspondence with clients and provide emergency support Dealing with customer inquiries and ensuring customer's problem is brought to… Show more  Leading and direct project planning. Managing and supervising scheduled and accidental maintenance of facilities and Electro Mechanical equipment. Managing project administration and monitor discipline. Ensure a work environment with employee satisfaction, resulting high retention. Ensure delightful & responsive Customer Service. Correspondence with clients and provide emergency support Dealing with customer inquiries and ensuring customer's problem is brought to a satisfactory conclusion. Developing, reviewing, and improving project operation, purchase and administrative systems, policies, and procedures. Training and evaluating employees, taking corrective action when necessary. Planning, scheduling, and promoting events, including- meetings, orientations, training sessions and Fire Drill. Working with accounts and management team to set budgets, monitor spending and processing expenses. Duty roster and Leave management Ensure consistency, transparency and standardize processes Streamline and automate Processes and Workflows Facilitate Team Collaboration and Communication Share the knowledge from challenges faced from implementation across BSL Maintaining and monitoring assign project. Ensuring project standard are maintained Asses project issues and provide solutions where applicable Work with site staff to establish standard procedure and systems Coordinating with Security team to ensure proper safety and security services Ensuring that the facility is maintained according to SOP Inspecting service quality with frequent site visits Observing current work process and make continuous improvement Monitor expenses and payments, maintain allocated budget Collaborating with core SCM to maintain central purchase and any other items. Approving and finalizing purchase details of orders and deliveries Reviewing, comparing, analyzing, and approving products and services to be purchased. Show less

• Ensure delightful & responsive Customer Service.• Dealing with customer inquiries by telephone, email, letter or face to face.• Ensuring that a customer’s problem is brought to a satisfactory conclusion.• Following up the pending finishing works of common area and apartments and ensuring handover on time.• Provide sales support to the sales team.• Project/Site & Staff Management.• Completing all administrative tasks and updating records.• Working with company’s… Show more • Ensure delightful & responsive Customer Service.• Dealing with customer inquiries by telephone, email, letter or face to face.• Ensuring that a customer’s problem is brought to a satisfactory conclusion.• Following up the pending finishing works of common area and apartments and ensuring handover on time.• Provide sales support to the sales team.• Project/Site & Staff Management.• Completing all administrative tasks and updating records.• Working with company’s existing vendors and supervising subcontractors during various maintenance projects to ensure proper completion of work performed at customer’s facilities.• Sourcing & negotiating with new maintenance vendors.• Service & Maintenance agreement finalization.• Credit Realization.• Allocate task to the team members and get the job done with adequate supervision. • Provide proper training to newly appointed Facility Management Officer. • Coordinating and leading a team or teams of staff to cover various areas. • Responsible for the management of services and processes.• Follow up & Follow through Executive Committee Meeting.• Prepare building maintenance rules and regulations list for apartment residents to follow Show less

• Ensure delightful & responsive Customer Service.• Dealing with customer inquiries by telephone, email, letter or face to face.• Ensuring that a customer’s problem is brought to a satisfactory conclusion.• Following up the pending finishing works of common area and apartments and ensuring handover on time.• Provide sales support to the sales team.• Project/Site & Staff Management.• Completing all administrative tasks and updating records.• Working with company’s… Show more • Ensure delightful & responsive Customer Service.• Dealing with customer inquiries by telephone, email, letter or face to face.• Ensuring that a customer’s problem is brought to a satisfactory conclusion.• Following up the pending finishing works of common area and apartments and ensuring handover on time.• Provide sales support to the sales team.• Project/Site & Staff Management.• Completing all administrative tasks and updating records.• Working with company’s existing vendors and supervising subcontractors during various maintenance projects to ensure proper completion of work performed at customer’s facilities.• Sourcing & negotiating with new maintenance vendors.• Service & Maintenance agreement finalization.• Credit Realization.• Allocate task to the team members and get the job done with adequate supervision. • Provide proper training to newly appointed Facility Management Officer. • Coordinating and leading a team or teams of staff to cover various areas. • Responsible for the management of services and processes.• Follow up & Follow through Executive Committee Meeting.• Prepare building maintenance rules and regulations list for apartment residents to follow Show less

• Ensure delightful & responsive Customer Service. • Dealing with customer inquiries by telephone, email, letter or face to face. Ensuring that a customer’s problem is brought to a satisfactory conclusion. • Following up the pending finishing works of common area and apartments and ensuring handover on time. Provide sales support to the sales team. • Project/Site & Staff Management. • Completing all administrative tasks and updating records. • Working with company’s existing… Show more • Ensure delightful & responsive Customer Service. • Dealing with customer inquiries by telephone, email, letter or face to face. Ensuring that a customer’s problem is brought to a satisfactory conclusion. • Following up the pending finishing works of common area and apartments and ensuring handover on time. Provide sales support to the sales team. • Project/Site & Staff Management. • Completing all administrative tasks and updating records. • Working with company’s existing vendors and supervising subcontractors during various maintenance projects to ensure proper completion of work performed at customer’s facilities.• Sourcing & negotiating with new maintenance vendors. • Service & Maintenance agreement finalization. • Credit Realization. • Allocate task to the team members and get the job done with adequate supervision. • Provide proper training to newly appointed Facility Management Officer. • Coordinating and leading a team or teams of staff to cover various areas. • Responsible for the management of services and processes. • Comparing costs for required goods / services to achieve maximum value. Show less

• Planning for future development in line with strategic business objectives.• Directing, coordinating and planning essential central services such as reception, security, maintenance, mail, archiving, cleaning, waste disposal and recycling.• Close supervision of project staffs.• Report to HOD as on requirement.• Project visit and Supervision of EME Maintenance.• Trained up to new FM Manager.• Coordinate with client and office as on requirement.• Prepare duty roster,… Show more • Planning for future development in line with strategic business objectives.• Directing, coordinating and planning essential central services such as reception, security, maintenance, mail, archiving, cleaning, waste disposal and recycling.• Close supervision of project staffs.• Report to HOD as on requirement.• Project visit and Supervision of EME Maintenance.• Trained up to new FM Manager.• Coordinate with client and office as on requirement.• Prepare duty roster, check list, OT sheet.• Make meeting minutes of coordination committee meeting of project and send to all client & concerned of Bay.• Prepare power point presentations for the FM team.• Follow-up and Coordination with all MT’s . • Prepare building maintenance rules and regulations list for apartment residents to follow.• Ensure Customer Service.• Inform clients of various utility and maintenance bills they need to pay.• Maintain updated client list with latest contact details.• Maintain list of dues and remind clients of dues.• Set meetings with clients, vendor & management.• Supervision the gardeners of Bay.• Arranging staff uniform & shoes for FM staff.• Prepare Utility bill of Project. • Rent & Utility related Cheque receive and submit to FM Acc.• Credit Realization and Petty cash bill prepare.• Send reminder to clients with overdue bills.• Send dues updates correspondence report to Accounts.• Arrange for Refund Claim statement return to respective clients or Allottee .• Project management, supervising and coordinating the work of vendors and contractors.• Calculating and comparing costs for required goods or services .to achieve maximum value for money.• Prepare requisition, work order, MRR & bill in ERP.• Prepare comparative statement of work and ensure required signature on it.• Take written permission of work from client & Bay management.• Preserve photocopy of bill, voucher and related papers. Show less

• Dealer Management of Banglalink GSM Ltd.(An Orascom Telecom Company)• Opening new POS, profiling & gathering market in sequence for Banglalink• Coordination with Banglalink Sales & Distribution department.• Weekly sales statement to Manager• Maintain market communication, sourcing exclusive & non-exclusive Channel partners for Banglalink. • Sales and distribute of Motorola Handsets with all kinds of connection of Banglalink.• Maintain the daily operation of warehouse… Show more • Dealer Management of Banglalink GSM Ltd.(An Orascom Telecom Company)• Opening new POS, profiling & gathering market in sequence for Banglalink• Coordination with Banglalink Sales & Distribution department.• Weekly sales statement to Manager• Maintain market communication, sourcing exclusive & non-exclusive Channel partners for Banglalink. • Sales and distribute of Motorola Handsets with all kinds of connection of Banglalink.• Maintain the daily operation of warehouse through Oracle database.• Leading, controlling and motivating Sales Representatives to achieve sales target. Show less