Patient Service Representative Iii
Scripps Clinic
The Patient Service Rep III is responsible for timely and accurate response to customer inquiries, which includes, complete and accurate message taking, routing messages to the appropriate area for direction, authorization, basic registration and updating of demographics. This role is responsible for providing check-out and follow-up test scheduling functions for patients, in person and over the phone. The scope encompasses scheduling, registration updates and insurance requirements. Schedules… Show more The Patient Service Rep III is responsible for timely and accurate response to customer inquiries, which includes, complete and accurate message taking, routing messages to the appropriate area for direction, authorization, basic registration and updating of demographics. This role is responsible for providing check-out and follow-up test scheduling functions for patients, in person and over the phone. The scope encompasses scheduling, registration updates and insurance requirements. Schedules multiple examinations in correct sequence, enters appropriate diagnosis codes for each order (obtained from ordering physician). Reviews schedule and instructions verbally with patient. Show less