Md. Sumon Ali Email and Phone Number
Over ten years of experience in different operational industries such as telecommunication, customer service, banking, digital transformation, and DFS/MFS/Fintech in collaboration with NGOs. My present working role is digital transformation, with about 5 years in the DFS/MFS/Fintech arena. I am actively involved in the transition towards a cashless payment structure, collaborating with various DFS/MFS/banking service providers, and implementing the digitization of regular work processes. Managing the relationships with different DFS providers, donors, and multiple technical support providers. Concept development for technical integration through API with the own system and the service provider. Use data analytics to drive service adoption and customer centricity in digital financial services. Troubleshoots different on-field operational problems with the coordination of technology teams of service providers. Conducting digital transformation UAT along with related DFS and MFS-related various trainings, both virtual and in person.
Buro Bangladesh
View- Website:
- burobd.org
- Employees:
- 204
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Manager, Digital Financial ServicesBuro Bangladesh Jan 2020 - PresentHouse No: 12/A, Block No. Cen(F), Road No. 104, Gulshan-2, Dhaka-1212➔ Working on the transformation towards the cashless payment structure with different DFS/MFS service providers as well as adopting the digitization of regular work processes.➔ Managing the relationships with different DFS providers, donors, & multiple technical support providers.➔ Concept development for technical integration through API with the own system & the service provider.➔ Use data analytics to drive service adoption and customer centricity in digital financial services.➔ Troubleshoots different on-field operational problems with the coordination of technology teams of service providers.➔ Conducting DFS & MFS-related various trainings, both virtual & in person.➔ UAT Testing.
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OfficerThe City Bank Ltd Feb 2017 - Jan 2020Dhaka, Bangladesh➔ Team Lead & fresher support➔ Reporting & analysis for service delivery➔ Maintaining Amex & Visa card services➔ Realizing Customer Problem & resolve earlier -
Customer Service ExecutiveThe City Bank Ltd Feb 2017 - Jan 2020Al-Amin Center (8Th Floor), 25/A Dilkusha C/A, Motijheel, Dhaka-1000Team Coordinator, American Express & Visa Credit Card maintenance & dealing withcard members professionally
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Customer Service RepresentativeDigicon Technologies Ltd Aug 2015 - Feb 2017242, Tejgaon I/A, Gulshan Link Road, Dhaka-1208, Bangladesh➔ Realizing Customer Problem & resolve earlier➔ Customer behaviors management -
Customer Service RepresentativeImpel Service & Solutions Limited (Issl) Apr 2014 - Jul 2015Uttara, Dhaka, Bangladesh➔ Realizing Customer Problem & resolve earlier➔ Customer behaviors management➔ Telemarketing for organizational product
Md. Sumon Ali Education Details
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Cgpa 3.56 Out Of 4 -
Second Class -
Cgpa: 3.81 Out Of 4 -
4.25 Out Of 5.00 -
Uttara UniversityCgpa: 3.41 Out Of 4 -
Birampur Degree College, Birampur, DinajpurGpa: 4.10 Out Of 5
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Birampur Pilot High School, Birampur, DinajpurGpa: 3.50 Out Of 5
Frequently Asked Questions about Md. Sumon Ali
What company does Md. Sumon Ali work for?
Md. Sumon Ali works for Buro Bangladesh
What is Md. Sumon Ali's role at the current company?
Md. Sumon Ali's current role is Manager, Digital Financial Services at BURO Bangladesh - University of Dhaka.
What schools did Md. Sumon Ali attend?
Md. Sumon Ali attended University Of Dhaka, National University | Bangladesh, Asian University Of Bangladesh, National Institute Of Technology, Bangladesh, Uttara University, Birampur Degree College, Birampur, Dinajpur, Birampur Pilot High School, Birampur, Dinajpur.
Who are Md. Sumon Ali's colleagues?
Md. Sumon Ali's colleagues are Kamrul Ahsan, Md .al Amin Talukder, Masud Ahmed, Md.mosarrof Hossain, Kanan Sarker, Shovon Das Jai, Md Farhan Fuad.
Not the Md. Sumon Ali you were looking for?
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Md.Sumon Ali
Digital Marketing Specialist • Skilled In B2B Lead Generation Expart, Seo, Social Media Advertising ⫸ Turning Insights Into Strategies • Previously With AdobeGomostapur Upazila -
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Md Sumon Ali
Dhaka, Bangladesh1inovisolutions.com
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