Major responsibilities:- To check and identify the root cause of any VAS related technical complains (above 26 categories) like: MCA, call block, scratch card Fnf- To check and identify the root cause of any Digital related technical complains like: Mygp, Mygp enterprise- To check corporate priority complains like bulk SMS, Team tracker, Buddy Tracker, VTS- To check and identify CP (content provider) related Customer complaint analysis as single touch point in technology, follow… Show more Major responsibilities:- To check and identify the root cause of any VAS related technical complains (above 26 categories) like: MCA, call block, scratch card Fnf- To check and identify the root cause of any Digital related technical complains like: Mygp, Mygp enterprise- To check corporate priority complains like bulk SMS, Team tracker, Buddy Tracker, VTS- To check and identify CP (content provider) related Customer complaint analysis as single touch point in technology, follow up like as welcome tune, buddy tracker and other CPs.- To check roaming complains- Monthly analysis of top priority complains and identify root cause and way forward- To arrange KT session for front end complain catcher- Collaborate with different stakeholders to resolve critical issues. Show less

Major responsibilities:- To check and identify the root cause of any VAS related technical complains (above 26 categories) like: MCA, call block, scratch card Fnf- To check and identify the root cause of any Digital related technical complains like: Mygp, Mygp enterprise- To check corporate priority complains like bulk SMS, Team tracker, Buddy Tracker, VTS- To check and identify CP (content provider) related Customer complaint analysis as single touch point in technology, follow… Show more Major responsibilities:- To check and identify the root cause of any VAS related technical complains (above 26 categories) like: MCA, call block, scratch card Fnf- To check and identify the root cause of any Digital related technical complains like: Mygp, Mygp enterprise- To check corporate priority complains like bulk SMS, Team tracker, Buddy Tracker, VTS- To check and identify CP (content provider) related Customer complaint analysis as single touch point in technology, follow up like as welcome tune, buddy tracker and other CPs.- To check roaming complains- Monthly analysis of top priority complains and identify root cause and way forward- To arrange KT session for front end complain catcher- Collaborate with different stakeholders to resolve critical issues. Show less

• GSM Antenna optimization like antenna height, position, tilting, direction change.• RBS swapping (Ericsson 2202 replaced by 2206) within CR time.

• Ericson’s RBS 2202, RBS 2206 commissioning using OMT• Define and check different external alarm in RBS.• RECTIFIER [DELTA, ELTEK, BSMC BD] commissioning• Operate SITE ANALYZER [SITE MASTER, BIRD] to measure VSWR in different CELL. • Operate BER TESTER [ANRITSU, SUNLIGHT E1]• MW link commissioning to establish link (SDH, PDH) using equipment NEC PASOLINK, PASOLINK+, SRAL XD, SRAL L, MINILINK.• Have knowledge about CO-LOCATION