As an assistant manager, I was responsible for cross-border operations and logistics. B2B client operation and communication management are included. In charge of the customer service and operations teams. Coordination of the development of operational software from the ground up. Begin the construction of a CX standard for this cargo business in order to better serve valued clients. In addition, I am skilled in team leadership, communication, research, and planning. I managed over 200 clients… Show more As an assistant manager, I was responsible for cross-border operations and logistics. B2B client operation and communication management are included. In charge of the customer service and operations teams. Coordination of the development of operational software from the ground up. Begin the construction of a CX standard for this cargo business in order to better serve valued clients. In addition, I am skilled in team leadership, communication, research, and planning. I managed over 200 clients and 20 team members. Show less

As a Team Leader, I had to supervise 15 individuals on my team. In addition, I must handle the onboarding of 80 consumers. Cooperating with management to build processes and a long-term plan for CX, Backend Business Operations, and Sales Team. Assigning onboard clients to team members for improved service. There, I established an effective marketing strategy and sales methods. Maintained professional relationships with customers, the majority of whom were corporate customers.