Md. Taskinur Rahman Email & Phone Number

Dhaka, Bangladesh

Strategic Business Unit Head- Support Led and managed the Support Business Unit, ensuring timely issue resolution and SLA compliance. Developed support strategies and processes to enhance customer satisfaction and minimize downtime. Managed a team of support engineers, providing guidance and training. Collaborated with cross-functional teams to improve product reliability and address customer needs. Monitored support metrics to drive process improvements and enhance service delivery. Addressed escalated customer issues and provided effective solutions. Conducted client meetings to review performance and gather feedback. Built strong relationships with stakeholders and supported client retention efforts. Stayed updated with industry trends and best practices for continuous improvement.

Dhaka

 Successfully managed multiple projects, including CityTouch (top digital banking platform), Go Smart (Modhumoti Bank Internet Banking Solution), Pulse Healthcare Services Application, Unet (UCBL Internet Banking Solution), Approval Management System for Partex Star Group, e-Pharma (online medicine ordering platform), and various small-scale applications. Oversaw end-to-end project lifecycle, ensuring timely and within-budget delivery. Defined project objectives, scope, and deliverables, aligning with stakeholders. Developed and maintained project plans, schedules, and budgets. Led cross-functional teams, ensuring adherence to milestones and quality standards. Managed project risks, communicated with stakeholders, and resolved issues. Maintained vendor relationships and coordinated third-party resources. Conducted project meetings, facilitated communication, and resolved conflicts. Ensured proper documentation and continuously improved processes. Leveraged project management best practices to optimize outcomes.

Mohakhali

 Managed high-profile projects, including CityTouch (country's top digital banking platform) and AmexBD (credit card management application). Coordinated project activities from initiation to completion, ensuring successful execution. Collaborated with cross-functional teams, defined project scope and objectives. Developed and maintained project plans, timelines, and budgets. Conducted regular status meetings, resolved issues, and ensured effective communication. Monitored project progress, managed risks, and implemented mitigation strategies. Managed stakeholder expectations and delivered high-quality results on time. Oversaw resource allocation, task assignments, and project documentation. Identified opportunities for improvement and implemented efficient processes. Provided regular reports and updates to senior management. Demonstrated leadership skills in fostering a collaborative work environment.

Mohakhali

 Acted as a Junior Software Development Engineer in Test (SDET), fulfilling the responsibilities of a Junior SDET. Prepared Software Functional Requirement Specifications for mobile applications, web applications, and websites based on client requirements. Developed prototypes for web and mobile applications to meet client demands. Executed test cases for web applications, including Crash/Exception tests, Regression tests, UAT tests, Data verification tests, and Performance tests. Utilized bug tracking software (e.g., On Time) to track and manage reported bugs and defects. Wrote test cases to ensure comprehensive test coverage. Executed test cases to validate the functionality and quality of software applications. Logged new bugs/defects identified during testing for further investigation and resolution. Retested and verified fixed defects after they were addressed by the developers. Engaged in daily voice communication with developers to discuss progress, issues, and collaborate on resolving any identified issues.

Mohakhali

 Trainee Software Development Engineer in Test (SDET), involved in software development and testing processes. Assisted in preparing functional requirement specifications and developing prototypes for web and mobile applications. Executed tests, including regression, UAT, data verification, and performance tests. Tracked and managed bugs and defects using bug tracking software. Contributed to the creation and execution of test cases. Collaborated with the development team to log, retest, and verify fixed defects. Maintained regular voice communication with developers to discuss progress and address issues.

Bachelor Of Science (Bsc), Computer Science And Software Engineering

Activities and Societies: Captain of CS Cricket team, Captain of CS football team, Captain of CS volleyball team, Executive at AIUB.

Master Of Business Administration (Executive), Business Administration And Management, Accounting Major

Advanced Certificate For Management Professionals (Acmp 4.0)

Advanced Certificate For Management Professionals (ACMP 4.0) Continuing professional study is crucial for staying updated, expanding.