• Providing an exceptionally high standard of customer service and technical support in an inbound customer contact environment for the largest transport service support provider in Ontario by ensuring complex customer care needs are resolved in a timely fashion.• Demonstrating high empathy with attention to detail to customer concerns, identifying core issues quickly, and following defined procedures to resolve them correctly.• Receive and log internal-external customer requests and… Show more • Providing an exceptionally high standard of customer service and technical support in an inbound customer contact environment for the largest transport service support provider in Ontario by ensuring complex customer care needs are resolved in a timely fashion.• Demonstrating high empathy with attention to detail to customer concerns, identifying core issues quickly, and following defined procedures to resolve them correctly.• Receive and log internal-external customer requests and issues, maintain proper incident management procedures (including escalation to management), and ensure proper documentation using defined tools.• Promoting client products and services by suggesting additional or alternative products to meet customers’ needs – upselling and cross-selling is a common responsibilities. Show less

• Provide timely defined services, generate and share different types of sales-related reports with internal and external customers of MetLife Bangladesh.• Provide internal and external customer service related to the department, resolve issues with field forces and answer queries through email and over the phone.• As part of regular team support, generate multiple reports for field forces and the sales team using advanced MS Excel skills.• Initiate payments using Digital Banking… Show more • Provide timely defined services, generate and share different types of sales-related reports with internal and external customers of MetLife Bangladesh.• Provide internal and external customer service related to the department, resolve issues with field forces and answer queries through email and over the phone.• As part of regular team support, generate multiple reports for field forces and the sales team using advanced MS Excel skills.• Initiate payments using Digital Banking access and make adjustments when necessary.• Managing the inventory of promotional printing materials and initiating the printing of inventory when necessary. Show less

◘ Remain accountable for the business performance of the assigned product portfolio◘ Develop long term & short term business plan for the company◘ I am responsible for developing overall brand strategy and brand marketing communications for the assigned product portfolio◘ Preparing yearly sales budget, profit & loss statement along with the expected sales forecast for the coming years◘ Maintain working relationships with 3rd party agencies and suppliers to ensure the best output… Show more ◘ Remain accountable for the business performance of the assigned product portfolio◘ Develop long term & short term business plan for the company◘ I am responsible for developing overall brand strategy and brand marketing communications for the assigned product portfolio◘ Preparing yearly sales budget, profit & loss statement along with the expected sales forecast for the coming years◘ Maintain working relationships with 3rd party agencies and suppliers to ensure the best output of a given task◘ Manage backward and forward linkages related to the business Show less

-Moderation (FGD and In depth interview), Transcription & First cut analysis.-Worked on the projects of Pureit, Ovaltine & bKash, Robi and so on.

-Played the role of research executive ( although i'm was intern), including tasks like desk research, project management, scheduling of fieldwork, carrying out the field work, FGD moderation, In-depth interview moderation, research report writing, client meeting and research proposal writing.

- Moderation and Transcriptions.- Unilever Bangladesh, Robi Axiata ltd, Parachute Coconut Oil.

Copywriter