 Dealer Business growth & Profitability: Improve service market share of dealer by increasing free service redemption and overall service inflow.  To improve service productivity in workshop. Improve CSI, NPS, Arpu Score. Obtain feedback from customers at regular interval and use the same for improving adherence to service standard at the dealership. Provide feedback to HO for any revision of service standards.  Conduct service process audit of relevant standards based on the customer feedback every month.  Conduct service process audit of all standards every quarter.  Review the analysis of non-adherence of service standards and counter measures proposed by Works Manager.  Review improvement actions towards Selection process, training, performance based incentive system and exit process for service team as well as the gaps in Design, infrastructure, Tools & equipment in order to improve adherence.  Review manpower status based on business growth plan in terms of recruitment and training through SIB.  Review updating of SIB and conduct orientation program for service and spare team at the dealership.  Support the dealer to resolve difficult customer complaints & provide trouble shooting guide to service team.  Review the status of pending customer complaints received at dealer/AO/HO and ensure closure. Product feedback to be given regularly to HO to improve product. quality.

Core Functions: Engine oil sales target archive in local market. Conduct post sale follow up with the customers. Provide customer support with parts & service. Organize workshop with implementing good policies. Ensure proper service coverage in the territory. Manage the workshop with managing the mechanics.  Maintain good relationship with the dealers. Train all the technicians working under the dealers. Successfully dealt and managed 10 dealers & 10 service manager Trained & developed around 34 mechanics & technicians Reduced servicing cost and spare parts cost by proper planning of manpower and implementing workshop policies. Do plan, Make layout, estimate for service center expansion.  Arranging service campaign & gathering with local technicians

Retain and enhance existing client relationships through building rapport and identifying current customer/market demands, trends, and potential threats. Establish new business through referrals and in identifying potential future customers via planned and organized sales calls. Maintain professional and technical knowledge on product line(s) and assist customers in product trials, technological advancements, and process improvements. Conduct onsite product training for clients through product presentations, hands-on interactions, and utilizing available product management team and field application engineers. Has working knowledge of competitors in the market and understands how they go to market as well as performance and pricing initiatives. Monitor and actively communicate delivery expectations, open orders, and lead times to customers. Demonstrate a professional outlook and appearance to all customers, prospects, and colleagues. Contribute to team goals by active participation in case studies, cross territory selling, and integration of the field service engineer across all accounts.

Core Functions: Planning and undertaking scheduled maintenance  Responding to breakdowns  Diagnosing faults  Repairing equipment  Supervising engineering and technical staff  Obtaining specialist components, fixtures or fittings  Managing budgets  Maintaining statistical and financial records  Ensuring compliance with health and safety legislation  Creating maintenance procedures  Managing stocks of supplies and equipment

➢ Train & develop the technicians about diesel and petroll engine.