Monica Dahiya Email & Phone Number

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

Roles and Responsibilities: • Working with documentation team to develop customer documentation / technical articles and knowledge base solutions• Manage and maintain the team’s customers’ system documentation to a defined, consistent and accurate standard• Manage customer support cases to resolution in India• Manage customer support relationship with Premium customer accounts• Provide 1st Level Support. Desktop/laptop incident management queue• Create problem records and perform root cause analysis• Perform proof of concept solution validation and complex issue reproduction while interfacing with engineering, product management, and quality assurance teams• Assist other levels support engineers worldwide with support case escalations• Working with our vendors to resolve complex problems.