Information Technology Desktop Support
Current• Provided technical support for hardware and software issues, ensuring timely resolution and minimal disruption to operations.• Diagnosed and troubleshot computer systems, networks, and peripherals to identify and fix technical problems.• Delivered clear and effective communication to users, translating technical jargon into easily understandable terms to resolve issues and provide guidance.• Monitored network performance and security, performing regular updates and patches to safeguard against vulnerabilities.