Md. Abu Faiad Email & Phone Number

Dhaka, Bd

Dhaka, Bangladesh

• Establish and uphold connections with Acquiring Banks, Mobile Financial Services (MFS), and Payment Service Providers to ensure the smooth operation of services.• Build and sustain partnerships with affiliate partners, driving mutual growth and ensuring alignment with business objectives.• Coordinate with internal teams to ensure proper banking and MFS solutions integration into aamarPay's Payment Gateway platform.• Negotiate terms and agreements with partner banks and MFS providers to optimize service offerings and reduce operational costs.• Monitor the performance of banking and MFS partnerships, identifying areas for improvement and driving strategic initiatives.• Stay updated on industry trends and regulatory changes, ensuring compliance and competitiveness in the financial services market.• Communicate with the regulatory body, Bangladesh Bank Payment Service Department, ensuring compliance with financial regulations and policies.• Lead the merchant acquisition team, targeting businesses across various sectors including educational institutions, e-commerce, retail, and services.• Develop and execute strategies to drive sales growth across diverse industries.• Negotiate commercial terms and agreements with clients to ensure mutually beneficial outcomes.• Facilitate the technical integration of new merchants with the aamarPay platform in collaboration with the technical team.• Ensure compliance with regulatory and internal onboarding requirements for all merchants.• Resolve disputes related to transactions, refunds, and settlements in collaboration with the finance team.• Propose customized payment solutions to help merchants optimize payment processes.• Manage key accounts, nurturing relationships to expand business opportunities with existing clients.

Dhaka, Bangladesh

• Led the e-Commerce acquisition team.• Established and maintained connections with Acquiring Banks, Mobile Financial Services (MFS), and Payment Service Providers to ensure smooth operation of services.• Monitored the Education Management System (EMS) team to ensure seamless service delivery.• Liaised with state-owned and private commercial banks to ensure uninterrupted service for EMS clients.• Collaborated with internal teams to align strategies and improve customer satisfaction.• Built long-term B2B relationships with web, app, and ERP developers.• Attended industry events and networked to generate leads and promote the company.• Configured Merchant IDs for various payment instruments.• Processed refunds for different payment instruments as per company policies.• Monitored market trends, identified opportunities, and tracked competitor activities, reporting findings to the Head of Business and MD.• Fostered relationships with existing clients to identify and leverage business expansion opportunities.• Conducted regular visits to potential customers to secure merchant and partner acquisition deals.

Dhaka, Bangladesh

• Led a team of 8 acquisition professionals in the South Dhaka City Corporation Zone, driving new vendor acquisition and sales growth.• Managed and distributed sales leads across the team, ensuring effective follow-up and conversion.• Conducted competitor analysis to refine operating strategies and gain a competitive edge.• Acquired new vendors to diversify the vendor network and increase sales volume.• Represented the company at seminars and conferences, networking with industry professionals and staying updated on market trends.• Collaborated with the operations team to address vendor issues and ensure smooth operational processes.• Monitored vendor performance, implemented strategies for improvement, and drove continued sales growth.

Motijheel

• Handled inbound and outbound calls in a professional manner, addressing customer inquiries, complaints, and providing accurate information regarding banking products and services.• Resolved customer issues efficiently, maintaining high customer satisfaction levels.• Escalated complex customer issues to the appropriate department and ensured timely resolution.• Maintained accurate records of customer interactions, feedback, and actions taken in the system.• Stayed updated with NCC Bank’s products, policies, and procedures to provide customers with the most accurate and current information.• Ensured strict adherence to NCC Bank’s customer service standards and compliance protocols.

Executive Mba

B.Sc

Hsc

Ssc