Mark Ackerman Email & Phone Number

Dayton, Ohio, Us

Sunnyvale, Ca, Us

I was hand-selected to bootstrap network security operations which provided 24x7x365 support for the Juniper Security Director Cloud and Juniper Connected Security, providing redundant levels of support. • Established a 90% comprehensive alert infrastructure for key security products by building a security operations team from scratch and implementing rigorous training programs, leading to automated monitoring of critical accounts. • Achieved 95% of target update schedules and prioritized quality assurance and development interruptions by revitalizing DevOps productivity with the introduction of Kanban board and Jira ticketing. • Mentored and inspired up to 21 team members across the U.S. and India who deployed and managed all Juniper security cloud products, improving team efficiency, automation, CI/CD, and alerting frameworks.

Sandy, Utah, Us

I co-founded SuperLumin Networks, driving the technical strategy and direction to create and deploy private and enterprise CDN solutions for large retailers, government agencies, and large-scale digital signage solutions across the globe. • Generated $10M in enterprise sales within the first three years and accelerated SuperLumin’s start-up success by assembling core technical teams and co-creating the architecture and design. • Led, coached, and mobilized up to 80 team members while overseeing business development, project planning, and talent management. • Developed a cloud-based CDN management suite that monitors, manages, and provides analytics for all smart edge services.

San Jose, Ca, Us

As a Senior Software Engineer, I architected, designed, and implemented critical, high-performant disk subsystems for a product that delivered highly scalable, extremely reliable solutions for IP TV streaming over the internet. • Created a best-of-breed VOD platform, making Arroyo Video Solutions a leader in the VOD landscape and leading to a $92M acquisition by Cisco in 2006. • Amplified system resilience by architecting and implementing extensions to high-performing disk systems, achieving seamless operation even during drive failures within four months. Enhanced video quality and customer product demonstrations. • Enhanced video-on-demand (VOD) system resilience and performance by architecting and implementing a master/slave model, hitting configured resiliency for each video within six months and increasing overall system robustness.