Mary Dafin Email & Phone Number

- Assisting in execution, and booking of environmental commodity transactions for SRECTrades managed assets- Tracking and managing solar credit inventory levels for PJM and NEPOOL markets - Upholding forward contracts for our clients from start to finish - Navigating solar market liquidity to meet client and company expectations

- Responsible for all aspects of claim handling, including investigation, coverage determination, and settlement. - Initiated and maintained consistent communication and relationships with customers and vendors. - Reviewed policies in detail to extend coverage where applicable and convey policy nuances to customers.- Composed estimates in Xactimate in compliance with state-specific and Allstate repair guidelines.

Seattle, Washington, United States

- Improved customer retention by proactively identifying and addressing critical areas of member dissatisfaction. - Resolved technical, administrative, and escalated member issues via Zendesk and direct calls. - Managed various financial aspects of member accounts, including billing charges, refunds, reimbursements, and credits.- Documented and prepared over 1,000 incident reports for our insurance company.- Investigated and identified an average of 20 non-viable members for account reviews on a weekly basis.

Lynnwood, Wa

- Committed over 900 hours of public service as an environmental educator. - Assisted in interviewing candidates for a student-focused program. - Managed all event logistics for weekly off-site small group excursions. - Delivered multiple presentations to over 200 volunteers in various settings centered on environmental stewardship. - Directed a team of four student-staff members to develop a sustainability advocacy plan.

Towson, Md

- Shadowed a Natural Resources Specialist on daily site visits; performed data entry and administrative responsibilities. - Analyzed chemical composition of fertilizers to strategically apply to various trees. - Designed maps in ArcGIS using GPS coordinates describing critical features within the area of interest. - Collected and tracked biological data for over 15 reforestation projects.

College Park, Md

- Researched black bear management plans throughout the United States to ultimately create a personalized management plan for Goshen Scout Reservation.- Performed outreach to U.S wildlife agencies and Boy Scouts of America locations for insight into best management practices.- Composed and presented as a team our completed management proposal to staff, students, and Goshen Reservation associates.

Bladensburg, Md

- Assisted this non-profit in their restoration goals of a fishable and swimmable river by 2025 via onsite support and community outreach.- Led small groups of volunteers during cleanup and invasive plant removal events. - Supported the annual Earth Day event, which includes preparation, cleanup and instructing volunteers on their duties.