Melissa D'Agostino Email & Phone Number

I build, scale and lead internal operations for clients. Examples of past client deliverables in each space include:BUILD-Defining and documenting core operating processes-Building out digital infrastructure in support of core operating processes (Asana, Google Workspace, Airtable, Slack)-Creating a multi-year operational plan in support of strategic plan-Designing and implementing payroll processesSCALE-Scaling HR Support Operations (transition to ticketing system, virtual vs. in-person support)-Bringing payroll processes in house (transitioning from a 3rd party payroll processor)-Process mapping current systems to identify opportunities to improve/clarify/scaleLEAD (targeted operations support):-Payroll/HRIS System Implementation-Implementation of staff policies, including COVID-19 policies-Creation and execution of staff hiring processes-Building out and running project management structures for organizational initiatives

• Build out internal processes in support of operations and business development• Create the organization’s strategy in collaboration with the founding leadership team• Lead strategy, operations and project management elements of client-facing work

Worked collaboratively with the firm's founder to:-Define and document internal operating procedures-Refine and build digital infrastructure in support of operating procedures-Design and lead hiring processes-Lead targeted projects in support of firm infrastructure

Boston

Currently supporting Turnaround for Children in the following capacities:•Lead complex, cross-functional, mission-critical projects for the Program department as project manager•Organize and accelerate projects through the creation and implementation of project management tools and systems•Serve as a strategic thought partner to the Chief Program Officer

New York, Ny

Promoted in 2014 to create and lead the Operations team within the Program DepartmentPrimarily responsible for support of 24 field team members working in 15 district middle and elementary schools in Newark, NJ, New York, NY, and Washington, DCLead the Program Operations team in the development and implementation of systems and policies related to program operations, school partnership selection, finance, human resources, technology, and data

New York, Ny

Created and implemented systems and tools to support consistent, effective delivery of Turnaround’s program across all school sites, including scope and sequence for content delivery, a rubric for managers to assess the effectiveness of content delivery, and a protocol to assess the degree to which Turnaround-taught skills and practices are being incorporated into teacher practiceDesigned and implemented processes to streamline communication between the central office and field teamsLed Turnaround’s engagement with Newark Public Schools (NPS) in the inaugural yearo Oversaw program implementation across all 3 schoolso Partner principals and Assistant Superintendent reported satisfaction with Turnaround’s partnership, resulting in the continuation and potential expansion of the partnership

Grew the school from 11 staff members and 81 5th grade students in the 2008-`09 inaugural school year to 32 staff members and 264 5th ­ 8th grade students in the 2011-`12 school yearDesigned and implemented school-wide systems relating to school operations, finance, HR, technology and student recruitmentLed school-wide initiatives to enhance culture; for example, revamped lunch procedures to increase student accountability and staff oversight; implemented systems to continually improve staff morale, resulting in a 37% increase in BSC's staff culture ratings in the staff survey from 2011 to 2012Managed school budget, resulting in a $266,000 surplus in the 2010-`11 fiscal year

One of 100 Fellows selected nationwide for education leadership training program with graduate students pursuing degrees in business, law, education, and policyCreated, hired, and managed a technical support team to support teachers during the rollout of a new standardized testing systemDesigned processes surrounding accessing and providing technical support for the new testing system

Conceptualized and implemented an after school program to bridge identified learning gaps, resulting in improved student performance by approximately 15% per studentAnalyzed school-wide standardized test results across different variables such as race and gender; identified low performing students and provided extra services to these studentsCollaborated with fellow teachers to create interdisciplinary units of instruction

Led meetings with client personnel in IT systems, operations, and risk management to evaluate clients' business processes, and identified potential sources of revenueDeveloped and implemented strategies for effective data analysis to aid clients during litigation, such as coordinating over 5,000 test calls and evaluating the accuracy of client's call recordsManaged a cross-functional team in the development of an analytical tool to assist a client in assessing key regulatory metricsInterviewed client personnel in IT systems and operations to gain an understanding of internal controlsDocumented clients' business processes and evaluated clients' adherence to FCC regulations

Master Of Business Administration - Mba

Ba, Economics

M.Ed., Math Education

Education record