Mark Edmon Dagsil Email & Phone Number

Dubai, United Arab Emirates

United Arab Emirates

- Attracts potential customers by answering product and service questions; suggesting information about other products and services.- Opens customer accounts by recording account information.- Maintains customer records by updating account information.- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Region Vii - Central Visayas, Philippines

- Managing a team approximately with 15-25 Personnel.- Help establish and implement policies, goals, objectives and procedures.- Create, manage and analyze performance data and other information.- Encouraging, developing and identifying best practices.- Cascade important information in a timely and accurate manner.

Region Vii - Central Visayas, Philippines

- Gather and maintain a wide array of data-related business processes and reporting. This involves both entering information into existing databases and creating new processes and programs to accurately input and store critical data. They also work with data structures and metadata to ensure consistency, security, and accessibility.- Take an active role in data analysis and interpretation. Depending on the industry, this can include analyzing customer behavior provided by sales teams, financial data and forecasts, or employee data provided by human resources departments. Reporting analysts frequently need to exercise sound judgment while analyzing and interpreting data to ensure a high level of accuracy, timeliness, and usefulness for business leaders.- Prepare business documents and presentations for upper management and executives. They use data-gathering and modeling strategies to provide an overview of new processes and enhanced procedures for business-wide reporting. They also prepare the actual business reports, which include data on sales, customers, and financial performance.

Region Vii - Central Visayas, Philippines

- Ensure the professional development of each of the workforce specialists.- Willing to be “in the game” with the specialists to inspect what you expect while also leading by example.Build relationships with the operational leaders specifically the manager, supervisor and team leads.Drive real time strategies including skilling, shrinkage utilization, as well as partner with operations to drive representative behaviors especially around call handling.- Provide daily wrap up to the leadership team which would include key indicators such as call drivers, handle time and forecast comparisons, day of week comparisons, absenteeism trending, as well as other unique behaviors and drivers.

Region Vii - Central Visayas, Philippines

- Attracts potential customers by answering product and service questions; suggesting information about other products and services.- Opens customer accounts by recording account information.- Maintains customer records by updating account information.- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.