Maintaining employees Insurance & benefits records.Taking the ownership to resolve employees issues with their benefits via calls, emails and tickets andalso by escalating the case to higher level if further investigation is required.Maintaining employee data through TBA.Providing information to the employees and retirees about the changes in their benefits and processing the elections as per their requirements.Resolving their paycheck queries if there is any discrepancy in their paycheck due to any miscellaneous deduction.Participated in annual enrollment where employees contact directly via call, a ticket and Chat process for enrolment, or know about the benefits plan.Year-end payroll reports, including W-2s, 1099s, and other required forms, in compliance with federal and state regulations.HR Shared Services (Hire to Retire) for the US Employees, HR Process Transitions. Issuing CMS-L564/Medicare Part B for USA Employees.