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@illuminateed.com
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5 phones found area 951, 949, and 805
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Matt Dale is listed as Customer Experience Leader | B2B/B2C SaaS eCommerce | Problem Solver & Systems Thinker | Mentor | Speaker at i2M, based in Boise Metropolitan Area, United States, United States. AeroLeads shows a work email signal at illuminateed.com, phone signal with area code 951, 949, 805, and a matched LinkedIn profile for Matt Dale.
Matt Dale previously worked as Head of Customer Experience at I2M and Head of Customer Experience at Clearly Filtered. Matt Dale holds Master Of Business Administration (M.B.A.), Business Administration And Management, General from Biola University Crowell School Of Business.
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AeroLeads found 3 current-domain work email signals for Matt Dale. Compare company email patterns before reaching out.
15+ years of success in building solid, high-functioning support and data services teams in a B2B SaaS environment. Known for cultivating strong, collaborative relationships with leaders on other teams and data-driven decision making. Skilled at scaling teams using technology and workflows. Frequent conference speaker and podcast guest.
Listed skills include Leadership, Public Speaking, Strategic Planning, Customer Service, and 31 others.
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Developing a CX strategy for i2M from the ground up as they prepare to take over an existing software company. This includes selecting and implementing support tools, hiring a support team, and completing knowledge capture from the previous owners.
Rancho Santa Margarita, California, US
I'm working with Clearly Filtered to refine their customer experience tools and workflows and to develop their people so they can provide a fantastic experience for their customers.
At Moxie CX, I help my clients better understand and improve their customer's experience. I focus on companies in transition, partnering with them to build out a CX strategy that wows their customers, scales efficiently, reduces churn, and sets them up for success.I can help with: - Strategic planning for customer success and customer support teams.
Los Angeles, CA, US
I'm helping SimpleCar build a customer experience that's simple and delightful as they prepare to scale their operations and serve more customers in Southern California and beyond.
Wisconsin Rapids, WI, US
Led customer support integration efforts post-acquisition of Illuminate Education by Renaissance Learning to bring our teams together with a shared structure, tools, and workflows.
Irvine, CA, US
Managed a fully-remote team of 62 agents (40 in the US, 22 in India), six managers and two directors with an annual operating budget of $4.7M supporting B2B clients for an 11-product SaaS suite targeting the US K-12 education market. My team supports 5,500+ clients with $120M ARR through 112k support interactions per year.Integrated six separate support.
Irvine, CA, US
Examined data processes, identified inefficiencies, and worked with the Data Services and Implementation teams on new workflows. These changes fixed bottlenecks and reduced client wait times by 22%.Worked with colleagues on the senior leadership team to plan for the 5-way acquisition including internal and external communications, product integration.
Irvine, CA, US
Created a strong recruiting and onboarding process for Support before there was an internal HR team to handle these functions; hired and onboarded 10 to 15 agents each year, scaling the team from six agents to 30 agents while supporting between 15% and 25% of the agents moving to other Illuminate teams each year.Analyzed and planned Support team portion of.
Irvine, CA, US
Identified and fixed inefficiencies in current tools and workflow which increased client satisfaction and reduced churn.Evaluated ETL solutions, selected and deployed Talend tool for the State/Known data ETL process, and added staffing to fix bottlenecks during periods of high demand.
Irvine, CA, US
Managed Zendesk, SugarCRM, 8x8 phone system, and desktop IT functions for the entire Illuminate team which grew from 20 to 200+ people.Created QA process for 3rd-party software; worked with our internal engineering team and their team to improve quality of product before shipping for clients, thus eliminating buggy software releases and improving client.
Managed daily operations at specialty estate and business succession planning law firm with staff of 20+ employees.Oversight of payroll, 401K, AP/AR, and firm accounting functions.Created and maintained office procedures and job descriptions.Brought employees from two separate firms together and developed them into a highly-functioning team with shared.
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Matt Dale works for i2M.
Matt Dale is listed as Customer Experience Leader | B2B/B2C SaaS eCommerce | Problem Solver & Systems Thinker | Mentor | Speaker at i2M.
AeroLeads has found 3 work email signals at @illuminateed.com for Matt Dale at i2M.
AeroLeads has found 5 phone signal(s) with area code 951, 949, 805 for Matt Dale at i2M.
Matt Dale is based in Boise Metropolitan Area, United States, United States while working with i2M.
Matt Dale has worked for I2M, Clearly Filtered, Moxie Cx, Llc, Simplecar, and Renaissance Learning.
You can use AeroLeads to view verified contact signals for Matt Dale at i2M, including work email, phone, and LinkedIn data when available.
Matt Dale holds Master Of Business Administration (M.B.A.), Business Administration And Management, General from Biola University Crowell School Of Business.
Matt Dale is listed with skills including Leadership, Public Speaking, Strategic Planning, Customer Service, Project Management, Event Planning, Staff Development, and Program Management.
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