Michael D'Alesandro Sr. Email & Phone Number

Sacramento, California Area

Responsible for new sales in the Pacific northwest region along with the ongoing management and success of existing customer accounts. In this short 2-year span, I was able to establish multiple new customers and grow the account base in this region by 20%. This role required the business and technical acumen to understand the customers immediate needs and identify solutions to satisfy those requirements. As primary customer contact, I was charged with developing and implementing plans to increase product awareness and value ultimately ensuring the customer relationship was successful. Ultimately, I was seen as a trusted advisor with strong technical knowledge of the Customer Experience Suite of products.

Sacramento, California Area

With HP, I was responsible for account management and business development for Customer Communication Management suite of products in the Public Sector, Utilities, Financial, Insurance and Healthcare verticals. As an experienced account manager, I was assigned high-profile, named accounts to ensure we maintained strong relationships with key accounts as we transitioned from the former Exstream company into the HP culture. I demonstrated the ability to establish executive level relationships with key stakeholders within these verticals.

I joined Exstream Software, Inc when it was a small private company of only 4 years to be part of the initial account management team chartered with providing ongoing software sales, customer services and technical support. During my tenure there we grew from a $30 million dollar company to over $300 million dollar company. This growth required the account management group to perform multiple, customer-facing roles and handle a large and diverse list of customers in multiple verticals including Financial, Healthcare, Insurance, Utilities and Public Sector. Responsible for nurturing relationships with senior level management, I was the primary customer contact for Exstream product, services and support. I would negotiate contractual agreements, lead teams and provide oversight between the customer and Exstream staff resources to plan and deliver services, support and implement CCM strategies for the benefit of the customer. I would develop and participate in marketing campaigns, customer events, conferences and customer success stories to increase market awareness.

Responsible for pre-sales and post-sales technical support delivery teams in the northwest region. Responsible for refining and managing services offerings in support of Comdisco's Control and Predictability Solutions.

Various roles within Software AG starting as a Systems Engineer, Field Support through Solutions Manager for the Enterprise Application Integration team. Technical skills acquired across platforms and technologies from MVS, Unix and Windows. Strong knowledge base in database, applications, middleware and solutions development.

Bs, Computer Science

Activities and Societies: Delta Tau Delta, Marching BandComputer Science

Masters, Business Administration

Masters, Business Administration