A dynamic, innovative and high-performance technical manager with proven ability in leading IT programs, including responsibility for budgets, resource management and project deliverables. In-depth experience in resolving complex and time-critical issues, as well as implementing change management, quality assurance, performance optimization, process improvements and informational assurance. Demonstrated success in managing technology across the enterprise, along with the development and execution of strategy, from capital budgeting through implementation and post-live follow-up. Adept at building highly productive, cross-functional teams and innovative products, as well as managing corporate IT in multiple locations. Skilled in team management, project management, customer service, technical support, user training, database administration and process management. A hands-on leader who consistently strives for operational and performance excellence, maintains service-level agreements (SLA) and aligns technology initiatives with corporate goals.