• Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures.• Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data.• Monitoring and maintaining computer systems and networks.• Responding and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary.• Provide advanced… Show more • Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures.• Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data.• Monitoring and maintaining computer systems and networks.• Responding and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary.• Provide advanced troubleshooting principles, practices, and procedures.• Setting up accounts for new users. • Replace equipment that has reached the end of its warranty or lifecycle.• Create, track, and maintain reports and provide updates to management.• Assist in tracking and maintaining hardware and software inventory. • Provide input in determining technology needs of the unit; recommend technology needs based on standards. Show less

• Monitoring and managing the local and wide area networks of an organization to ensure maximum uptime for users.• Managing, collecting and analyzing data to improve customer network infrastructure and system.• Define, develop and implement strategic process and governance structure around incident, problem and change management structure, processes in the delivery unit. • Investigating faults in the network and resolving the issue. • Reporting network status to key… Show more • Monitoring and managing the local and wide area networks of an organization to ensure maximum uptime for users.• Managing, collecting and analyzing data to improve customer network infrastructure and system.• Define, develop and implement strategic process and governance structure around incident, problem and change management structure, processes in the delivery unit. • Investigating faults in the network and resolving the issue. • Reporting network status to key stakeholders. • Attend client’s and projects service management governance meetings. • Prepare weekly and monthly reports both for SLA compliance and efficiency improvement. • Perform delivery excellence reviews on engagements to identify risks and issues early on. • Ensure the organization meets its targets on delivery metrics. • Establish and maintain good relationship with clients by evaluation their needs and demands to ensure client satisfaction. Show less

• Extract, cleanse and manipulate data from multiple systems/sources for analysis, partnering with IT to create data views, and leading the creation of reports to support data-driven decisions. • Support report automation and data analysis. • Authenticate accuracy and review historical data where applicable. • Support improvement for permanent resolution to improve data integrity issues.• Locate and define new process improvement opportunities.• Helping develop reports and… Show more • Extract, cleanse and manipulate data from multiple systems/sources for analysis, partnering with IT to create data views, and leading the creation of reports to support data-driven decisions. • Support report automation and data analysis. • Authenticate accuracy and review historical data where applicable. • Support improvement for permanent resolution to improve data integrity issues.• Locate and define new process improvement opportunities.• Helping develop reports and analysis. Show less

• IT Operation Level 1 Support - Provided basic help desk resolution and service desk delivery. • Handled basic troubleshooting such as password resets, printer configuration and maintenance.• IT application monitoring and support. • A Level 1 gathers and analyze to determine the issue and drive towards resolution.