Maria Santos Email & Phone Number

São Paulo, Sp, Br

São Paulo, Brazil

Especialista em Implementação e Onboarding de Clientes, com as principais atribuições sendo:- Conduzir todo o processo de onboarding, incluindo a instalação do software, configuração personalizada e integração com sistemas parceiros.- Adaptação do sistema às necessidades dos clientes, configurando parâmetros, criando campos personalizados e desenvolvendo fluxos de trabalho específicos. - Instruir usuários e gestores no uso detalhado da ferramenta e suas funcionalidades através… Show more Especialista em Implementação e Onboarding de Clientes, com as principais atribuições sendo:- Conduzir todo o processo de onboarding, incluindo a instalação do software, configuração personalizada e integração com sistemas parceiros.- Adaptação do sistema às necessidades dos clientes, configurando parâmetros, criando campos personalizados e desenvolvendo fluxos de trabalho específicos. - Instruir usuários e gestores no uso detalhado da ferramenta e suas funcionalidades através de treinamentos.- Acompanhamento continuo do engajamento dos clientes através de planilhas e dashs, identificando prioridades e oferecendo treinamentos incisivos, consultoria e suporte para alcançar metas de utilização e satisfação.- Colaboração direta com equipes de desenvolvimento e suporte técnico para resolver problemas e garantir a satisfação do cliente. Além de avaliar o desempenho do sistema e identificar oportunidades para melhorar a eficiência e usabilidade do produto.- Desenvolvimento de materiais de divulgação, roteiros de atendimento e apresentações de treinamentos sobre o produto e novas ferramentas.- Coleta de feedbacks e identificação e atuação em oportunidades de upsell e cross-sell.- Atuação como ponto focal de Produto, responsável atualizar o time de ativação sobre as novas funcionalidades do sistema. Show less

São Paulo, Brazil

São Paulo, Brasil

Management and Follow up of post-sale issues, technical support for the smart-home automation products.My main duties:• Customer service via e-mail, chat and telephone.• Analyzing and finding the best strategy for solving post-sales issues, helping the sales, marketing, logistics and finances teams.• Development of KPIs to measure team performance.• Elaborating presentations and reports for high admin.Main Support Activities:• Elaborating use instructions for… Show more Management and Follow up of post-sale issues, technical support for the smart-home automation products.My main duties:• Customer service via e-mail, chat and telephone.• Analyzing and finding the best strategy for solving post-sales issues, helping the sales, marketing, logistics and finances teams.• Development of KPIs to measure team performance.• Elaborating presentations and reports for high admin.Main Support Activities:• Elaborating use instructions for digital tools to support internal and external customers.• Developing documents with job instructions;• Training new employees.• Helping the development of the MS CRM Dynamics tool, with the goal to improve the use of the tool for the sales and customer care teams. Show less

São Paulo

As an Inside Sales at STECK I was responsible for managing the customer portfolio in order to help with the company’s growth, by analyzing the market and finding new business opportunities, supporting external key account managers and sales representatives from the states of São Paulo, Minas Gerais and Bahia, and supporting distribution and industry customers. My main duties:- Negotiating with customers.- Market analysis and supporting marketing and sales campaigns.-… Show more As an Inside Sales at STECK I was responsible for managing the customer portfolio in order to help with the company’s growth, by analyzing the market and finding new business opportunities, supporting external key account managers and sales representatives from the states of São Paulo, Minas Gerais and Bahia, and supporting distribution and industry customers. My main duties:- Negotiating with customers.- Market analysis and supporting marketing and sales campaigns.- Management of the customer portfolio and analyzing new business partners.- Full customer service from the sale to the delivery, following up on orders, lead time and solving post-sale matters directly with the customers.- Elaborating sales reports and presentations. Show less

São Paulo

My role as an intern at STECK was initially to support the masterdata team by reviewing and analyzing documents and contracts, also registering new customers and updating the customers base. After a couple of months, I started supporting the inside sales and external key account managers Brasil-wide with:- customer service;- Discount analysis;- Order tracking and creating sales reports.- I’ve also joined the Diversity team, where I was able to learn about the… Show more My role as an intern at STECK was initially to support the masterdata team by reviewing and analyzing documents and contracts, also registering new customers and updating the customers base. After a couple of months, I started supporting the inside sales and external key account managers Brasil-wide with:- customer service;- Discount analysis;- Order tracking and creating sales reports.- I’ve also joined the Diversity team, where I was able to learn about the diversity policies and help with campaigns inside the administration site. Show less

Bachelor'S Degree, Business Administration And Management, General

International Student Program | High School, English

Activities and Societies: Visual arts, Music, Drama. I lived in Quebec City - CA for 5 months with a scholarship as an International.

Técnico, Redes E Computadores

Curso técnico em redes e computadores.