Mackenzie Paulik, Shrm-Cp Email & Phone Number

Hamburg, NJ, US

Managed Human Resource practices and objectives to provide an employee-oriented, high performing culture. Partnered with management to communicate HR policies, procedures, programs, and laws. Conducted employee investigations, counseled and coached leaders on performance and discipline issues. Handled employee FMLA, Disability, and Workers Compensation.

• Supports Human Resource functions and employees with a focus on delivering a superior Employee Experience. Provides administrative and technical support to all aspects of the HR functions including, but not limited to.
• Assists in answering a wide range of employee questions in a timely manner, enhancing the overall employee experience and escalating as necessary.
• Establishes and administers employee engagement functions such as ACIP day, Take Our Daughter & Sons to Work Day, Employee Appreciation Day, etc. Participates in the VIBES committee and a variety of ERGs.
• Assists with review and creation of policies included in the Policy Handbook. Edit and review policies to ensure accurate and up to date policy information for employees company wide.
• Cross trained in order to support multiple processes in Operations, Employee Engagement, Benefits, and Talent Acquisition on behalf of the Shared Services team. Works in conjunction with team to help identify and.
• Responsible for general administrative support functions such as maintaining files and folders; recording minutes at department meetings, scanning and uploading documents for proper retention.

Branchville, New Jersey

Gather foundational knowledge of the insurance industry and Selective through a combination of on-the-job training, classroom and eLearning education, and rotations through various business areas in preparation for a full time career in the Selective Human Resources department. For the first six months I sat for the AINS 21 and 23 exams to obtain.

Branchville, New Jersey

• Answer and respond to calls from employees and agents regarding system errors or issues and work to resolve issue to users’ satisfaction. Conduct root cause analysis and correct errors or escalate issues to appropriate.
• Provides customer support pertaining to maintenance, processing, and issuance of automated insurance transactions including interaction with other BSU and IT partners to develop solutions for front-end and back-end.
• Provide support to end users, post implementation, for various IT solutions within area of support. Work with IT partners to conduct system maintenance checks when needed.
• Maintain and administer system access for the organization for our core insurance systems.
• May also be responsible for sorting and distributing policy output, OFAC monitoring and processing, and Query Studio for various ad hoc reports, as necessary.
• Conduct and complete various assigned tasks for Billing, electronic forms library, city/county, VIN, form file maintenance.

Responsible for building and developing relationships with businesses, members, and potential members to grow the credit union's membership in chartered territories. Relationships are maintained by offering educational visits related to financial wellness at select employee groups, businesses, schools, and community organizations.-Recognize member and.

Waverly, IA

Managed the internal Trustage insurance agents licensing in all 50 states for agents in both Waverly, IA and Madison, WI. Assisted with the licensing of credit unions and their employees in five states, while performing weekly audits, submitted license renewals, and processed the monthly transaction billing for the licensing department. Utilized Salesforce.

Waverly, IA

Obtained Life and Health insurance licenses in all 50 states in order to offer Trustage Insurance products to credit union members. Utilized Salesforce CRM to effectively record information obtained during interview process and make eductated recommendations on the best policy for members and loved ones. Successfully sold life insurance polcies while also.

Sumter, South Carolina

As a branch support specialist I was trained in both the teller and member service representative (MSR) capacity in order to fill in wherever needed. This gave me the opportunity to learn the ins and outs of the credit it union from opening accounts to performing audits behind the teller line. The majority of my time was spent filling in as an MSR opening.

Shaw AFB, SC

Opened and maintained customer accounts while actively selling lending products. Assisting in coaching teller staff in creative ways to recommend and promote accounts, loans, and wealth management services.

Saint Cloud, Minnesota

Acquired unique selling techniques in order to give customers the ultimate experience wit their products. Sales techniques coincided with sales metrics and goals, while I coached and trained new hires.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Bachelor Of Arts - Ba, Mass Communication/Media Studies