Mackenzie Paulik, Shrm-Cp Email & Phone Number

Hamburg, Nj, Us

Managed Human Resource practices and objectives to provide an employee-oriented, high performing culture. Partnered with management to communicate HR policies, procedures, programs, and laws. Conducted employee investigations, counseled and coached leaders on performance and discipline issues. Handled employee FMLA, Disability, and Workers Compensation leaves from start to finish. Partnered with outside counsel on immigration cases ensuring successful petitions and legal compliance starting with initial visa applications. Assisted in the development and implementation of Human Resources programs and policies. Key Initiatives: · Performance management and improvement systems· Organizational development· Compliance with applicable laws and regulatory agencies· Employee orientation, development, and training· Policy development and documentation· Employee relations· Company-wide committee facilitation· Company employee and community communication· Employee safety, welfare, wellness and health· Employee services and counseling

Supports Human Resource functions and employees with a focus on delivering a superior Employee Experience. Provides administrative and technical support to all aspects of the HR functions including, but not limited to employee engagement, recruiting and onboarding, benefits, operations, vendor coordination and administration, tuition assistance programs, talent management, budget and HRIS tracking and reporting.• Assists in answering a wide range of employee questions in a timely manner, enhancing the overall employee experience and escalating as necessary. • Establishes and administers employee engagement functions such as ACIP day, Take Our Daughter & Sons to Work Day, Employee Appreciation Day, etc. Participates in the VIBES committee and a variety of ERGs. • Assists with review and creation of policies included in the Policy Handbook. Edit and review policies to ensure accurate and up to date policy information for employees company wide. • Cross trained in order to support multiple processes in Operations, Employee Engagement, Benefits, and Talent Acquisition on behalf of the Shared Services team. Works in conjunction with team to help identify and implement process efficiencies. Contributes to process and training documentation based on frequently asked questions. Assists with other projects as needed.• Responsible for general administrative support functions such as maintaining files and folders; recording minutes at department meetings, scanning and uploading documents for proper retention.• Maintains departmental budget according to annual plan. Monitors expenditures including program costs, invoices for payment, and contract obligations. Reconciles all charges on a monthly basis including detailed expense reporting and financial accounting.• Maintains SharePoint sites for all functional areas within Human Resources and Employee Engagement groups. Ensures documentation and videos on sites are current and contain up to date information.

Branchville, New Jersey

Gather foundational knowledge of the insurance industry and Selective through a combination of on-the-job training, classroom and eLearning education, and rotations through various business areas in preparation for a full time career in the Selective Human Resources department. For the first six months I sat for the AINS 21 and 23 exams to obtain background knowledge in the P&C Insurance industry. Following the AINS exams I traveled through a variety of departments inside of the corporate headquarters including the Business Services Unit, IT, Marketing, Corporate Legal, Flood, Strategic Business Unit, Claims, E&S, Project Management, and Investor Relations. During the rotations I completed a variety of projects and assignments allowing me to get involved in the day to day operations inside of the departments. The second half of the program includes rotations inside of the Human Resource functions of corporate. Including, but not limited to Talent Acquisition, Employer Branding, Benefits, and Employee Relations. The internal rotations will provide me with a background of operational support, HR policies, and an understanding of HRIS. After completion of the Human Resources rotation I will have developed a well-rounded wealth of knowledge inside of the Corporate Human Resource functions at Selective. Upon completion of the trainee program I will be providing administrative and compliance support for the HR operation department. Designing and managing a variety of company events and employee branding/engagement programs. Ensuring accuracy of HR policies and documents, while providing excellent customer service, leadership, diplomacy, and sensitivity.

Branchville, New Jersey

•Answer and respond to calls from employees and agents regarding system errors or issues and work to resolve issue to users’ satisfaction. Conduct root cause analysis and correct errors or escalate issues to appropriate personnel to resolve.•Provides customer support pertaining to maintenance, processing, and issuance of automated insurance transactions including interaction with other BSU and IT partners to develop solutions for front-end and back-end processing errors.•Provide support to end users, post implementation, for various IT solutions within area of support. Work with IT partners to conduct system maintenance checks when needed.•Maintain and administer system access for the organization for our core insurance systems.•May also be responsible for sorting and distributing policy output, OFAC monitoring and processing, and Query Studio for various ad hoc reports, as necessary.•Conduct and complete various assigned tasks for Billing, electronic forms library, city/county, VIN, form file maintenance.•May process error corrections, implement policy corrections and/or corrective actions, as well as conduct policy recycling activities. May also conduct any manual data entry needed for the organization to ensure accurate policy generation. •Dependent on area of assignment, may support our Agency Interface upload / download.•Dependent on area of assignment, may also maintain Workers Compensation dividend plans.•Provide Customer support for Management Liability to process automated insurance transaction in the policy underwriting systems.

Responsible for building and developing relationships with businesses, members, and potential members to grow the credit union's membership in chartered territories. Relationships are maintained by offering educational visits related to financial wellness at select employee groups, businesses, schools, and community organizations.-Recognize member and potential member needs, educate, and refer credit union products and services.-Identify and develop strong community partnerships with area organizations that align with Dupaco's vision-Manage on going relationships with Select Employee Groups (SEGs), organizations, and schools through regular communication and on site visits, while providing educational materials and presentations for overall financial wellness-Interview both existing and potential members to determine their financial picture in order to submit accurate loan applications to underwriting that fit their needs

Waverly, Ia

Managed the internal Trustage insurance agents licensing in all 50 states for agents in both Waverly, IA and Madison, WI. Assisted with the licensing of credit unions and their employees in five states, while performing weekly audits, submitted license renewals, and processed the monthly transaction billing for the licensing department. Utilized Salesforce back office system and all Microsoft Office programs to effectively record and organize information for all tasks.

Waverly, Ia

Obtained Life and Health insurance licenses in all 50 states in order to offer Trustage Insurance products to credit union members. Utilized Salesforce CRM to effectively record information obtained during interview process and make eductated recommendations on the best policy for members and loved ones. Successfully sold life insurance polcies while also referring members to Liberty Mutual for their auto, home, and renters insurance needs.

Sumter, South Carolina

As a branch support specialist I was trained in both the teller and member service representative (MSR) capacity in order to fill in wherever needed. This gave me the opportunity to learn the ins and outs of the credit it union from opening accounts to performing audits behind the teller line. The majority of my time was spent filling in as an MSR opening and maintaining accounts, taking loan applications, and reaching out to members via phone to offer them the opportunity to refinance loans they obtained elsewhere.

Shaw Afb, Sc

Opened and maintained customer accounts while actively selling lending products. Assisting in coaching teller staff in creative ways to recommend and promote accounts, loans, and wealth management services.

Saint Cloud, Minnesota

Acquired unique selling techniques in order to give customers the ultimate experience wit their products. Sales techniques coincided with sales metrics and goals, while I coached and trained new hires.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Bachelor Of Arts - Ba, Mass Communication/Media Studies