General Manager
Muncie, In, Us
Formerly Ontario Systems, Katabat, and Collections Marketing Center (CMC). Katabat provides software that serves full lifecycle customer needs in the global lending space, with a focus on collections and recovery activities.9/2019 - 8/2021: Led global operations for the company including software delivery, service desk and project management. Included offshoring of key resources and leading the global efforts of developers, testers, business analysts, project managers, technical account managers, system administrators, and database administrators. Team accomplishments included reducing software deployment hours by 33% and reducing costs by 30% while maintaining service levels. Implemented reporting that led to a 10% improvement in productivity by adding 550 productive hours per month.8/2017 - 8/2019: Led efforts of salespeople, business development representatives, a sales engineer, consultants, and a solutions architect. Achieved 112% of ARR and an NPS of 60 in 2018.