Application Support Analyst (Thirdline)/ Programmer
CurrentI am the second in charge of our IT Support Thirdline team.Primary responsibilities are as follows:• Being the second in charge of IT Support Thirdline team, manage the team in manager’s absence• Troubleshooting of a range of large-scale web applications, e.g., Mobile Banking App (IOS and Android), Internet Banking, BPay, OSKO Payment, Consumer Data Rights Australia Open Banking, SMS Banking, Core Banking, Anti-Money Laundering/Transaction Monitoring, Reporting Database… Show more I am the second in charge of our IT Support Thirdline team.Primary responsibilities are as follows:• Being the second in charge of IT Support Thirdline team, manage the team in manager’s absence• Troubleshooting of a range of large-scale web applications, e.g., Mobile Banking App (IOS and Android), Internet Banking, BPay, OSKO Payment, Consumer Data Rights Australia Open Banking, SMS Banking, Core Banking, Anti-Money Laundering/Transaction Monitoring, Reporting Database, Fraud Interceptor and so forth• Troubleshooting in UNIX using shell• Running SQL Queries and Stored Procedures in diverse RDBMS - SQL server, MS Access and in NoSQL, e.g., Universe• Software Development in C#.net• Reviewing a range of Windows, Unix, MSSQL, NoSQL and application specific logs, e.g., IIS Logs, Windows Event Viewer Logs, CAPI Logs, syslog in Unix, error log in SQL Server, System Event Log in Universe• Installation of .Net software and patching • Installation and Fixing SSL Certificate issues• Monitoring Application Performance• Root Cause Analysis• Liaising with stakeholders, i.e., Client Banks, IT Vendor Companies, internal management• Managing Tickets in Service/Incident Management Tools, e.g., JIRA, EPICORE• Work closely with developers with fixing application level issues • Assist other internal teams • Programming Language: C#.Net, SQL, Java, C, PHP• Scripting Language: Shell in Unix, PowerShell in Windows.• Tech Stack: Windows, Unix, Universe, .Net (Visual Studio), SQL Server, AZURE, IIS, JIRA. Show less