Completed a comprehensive customer service assistant, safety security manegment and three-month Cabin Crew training program at US-Bangla Airlines Ltd., focusing on the following subjects:• Standard Operating Procedures.• Safety and Emergency Equipment.• Safety Management System (SMS).• Passenger Service.• Aviation First Aid.• CPR (Cardiopulmonary Resuscitation).• Childbirth Procedures.• Crew Resource Management (CRM).• Food and Nutrition Standards.• Management of General Emergencies.• Ensured punctual attendance, proper grooming, and readiness for all assigned flights. Participatedin pre-flight briefings to review safety protocols and role assignments.• Delivered safety instructions and administered first aid when necessary, addressing any safety risks in collaboration with the Cabin Chief.• Provided exceptional customer service, assisting passengers during boarding, attending to requests, and managing stressful situations to ensure comfort and safety.• Conducted pre-flight safety checks and post-flight reports, ensuring full compliance with operational and safety standards.• Regularly attended safety training and emergency procedure refreshers to maintain up-to-date skills and certifications.• Proficient in Microsoft Word for administrative tasks and documentation.

Completed a comprehensive customer service assistant, safety security manegment and three-month Cabin Crew training program at US-Bangla Airlines Ltd., focusing on the following subjects:• Standard Operating Procedures.• Safety and Emergency Equipment.• Safety Management System (SMS).• Passenger Service.• Aviation First Aid.• CPR (Cardiopulmonary Resuscitation).• Childbirth Procedures.• Crew Resource Management (CRM).• Food and Nutrition Standards.• Management of General Emergencies.

Managed social media channels, increased follower growth and engagement. Solving customer satisfaction and calm to multitask and making complaints, request for customer service.Created and scheduled content calendars, ensuring brand consistency across platforms.Executed social media Imo, Bigo and Likee.Monitored and analyzed performance metrics to optimize future campaigns