As a hospitality professional with a background in front-of-house operations, customer service, and team leadership, I’m passionate about creating exceptional guest experiences and ensuring smooth operations. My experience spans various roles in the hospitality industry, where I’ve managed everything from ticketing operations for large venues to overseeing restaurant teams and enhancing hotel services.In my current role as a Front of House Supervisor at Ministry of Sound, I ensure seamless entry for over 1,000 guests daily, while driving revenue through upselling VIP services and merchandise. I’ve developed strong communication skills, a customer-first mindset, and a proven ability to work under pressure in fast-paced environments.Previously, I’ve taken on leadership roles in restaurant and hotel management, where I honed my skills in team development, inventory management, and supplier negotiations. I’m constantly looking for ways to improve operational efficiency, while maintaining the highest standards of service.I hold an M.Sc. in Business and Management from Queen Mary University of London, and I’m always eager to continue learning and growing in the hospitality industry. I’m excited about opportunities where I can bring my skills and passion to a dynamic team
