Marco Dasilva Email & Phone Number

Experienced Information Technology Specialist with a proven track record in providing technical assistance and support to end-users. Skilled in troubleshooting and diagnosing hardware, software, and network issues, delivering prompt resolutions to minimize downtime. Proactively monitor network performance and security, identifying and addressing potential issues to prevent data breaches and ensure seamless operations.Proficient in configuring and troubleshooting a wide range of network devices, including routers, switches, firewalls, access points, workstations, printers, and peripherals. Perform routine maintenance tasks such as system updates, backups, and security patches to ensure optimal performance and data integrity. Adept at managing Active Directory, Group Policy, and Microsoft Office 365 to maintain accurate and up-to-date information.Known for hardware and software troubleshooting expertise, including HDD/SSD, motherboards, power supplies, and peripherals. Highly skilled in identifying and resolving problems with operating systems, applications, and drivers. Acted as the Project Lead for Mobile Device Management (MDM), overseeing project planning, execution, and delivery.Key Skills:Network management and monitoringNetwork securityTechnical support and troubleshootingWindows and macOS operating systemsVirtualization technologies (VMware and Hyper-V)Networking protocols (TCP/IP, DNS, DHCP)Active DirectoryVoIP telephony systemsMobile device managementHardware and software installation and configurationRemote support tools (TeamViewer, Remote Desktop, Datto RMM)Customer service and communicationI am dedicated and knowledgeable IT specialist who can effectively support end-users, ensure network performance and security, and manage projects with expertise, please don't hesitate to reach out. Let's connect and discuss how I can contribute to your organization's success.