- Planning for smooth & efficient operations of the business- Strategic planning in favor of business growth- Develop the standard operations process (SOP) for each & every segment along with any new implementation- Managing the daily operations- Set the monthly target and responsible for achieving the goal- Find out the key improving sectors to develop the better customer service

Customer Support:- Plannings & executions of high level plans of the Customer Support Team- Monitor the activities & performance of Supervisors & overall team- Ensure flawless one stop solution for the customers communicating through different channelsSales & Operator Acquisition:- Plan & execute the process of operator acquisition and developing the performance growth of sales team- Ensure the regular acquisition of the service operators- Meet the sales target for given time periods- Ensure proper customer service & the after sales service to the operators- Regular follow up with the existing operators

- Take the ownership of e-commerce section (Bikroy Deals) & fulfillment service (Buy Now)- Set & meet the quarterly sales target with quality & efficiency- Coordinate between Sourcing, Operation, Marketing & Finance Team- Ensure timely & proper reconciliation of cash - Maintain regular contact with Power Sellers - Ensuring timely recruitment of employees as & when necessary and ensuring their proper training.- Implement strategic plans & solutions for boosting the sales & service quality of the team- Oversee all operational, development, sales, technical and marketing plans for the E-commerce shop (Bikroy Deals) of the company

Supervise daily activities of Customer Support team (ad review, inbound, outbound & email) including, but not limited to: - Monitoring the cost of the department & take decisions to reduce the cost - Conducting training session for new hires - Analyzing data & statistics - Monitoring performance of team, highlighting gaps & providing direction to team - Meeting performance targets for speed, efficiency, quality & sales - Monitor & analyze the team’s roster and attendance report - Checking systems on a regular basis to ensure smooth service - Supervise Shift-in-charges in their daily work - follow up with outsourced service providers

- Supervise daily activities for Customer Support team including, but not limited to;- Monitoring performance of team, highlighting gaps and providing direction to team on day to day basis- Monitoring agent break time and availability- Meeting performance targets for speed, efficiency and quality- Preparing the team’s roster and attendance report- Maintaining log for agent leaves, vacation and planning of manpower for emergency situations- Keep track of admin & infrastructure downtimes- Conduct Logical test and written test for new hires before passing them on to the manager- Conduct training session for new hires- Analyze data and statistics- Check systems on regular basis to assure they are well maintained in order to ensure smooth service operation- Timely submission of work when assigned

- Ensure that the website is well maintained and the quality of our inventory is at top notch through reviewing incoming ads - Ensure a high quality and timely response of customer requests through telephone and email - Work on different projects assigned by the management

Key Responsibilities:• Industrial electrical wiring, installation & commissioning of heavy mechinery (eg: Extruder, Grader, Chemical Mixer)• Installation of switch gear/panel board • Monitoring of daily activities of technicians & field workers• Maintaining work log of technicians & field workers• Maintaining liaison with clientsI worked in installation project of “Auto Seed Processing Plant, BADC” in Thakurgaon and Madhupur,Bangladesh.