I bring over 20 years of robust experience in the hospitality industry, specializing in room division management. My journey includes impactful roles at Hotel Mulia Senayan Jakarta, Sheraton Hotel and Towers Bandung, Indonesia, Banyan Tree Seychelles, and Swiss-belhotel Hoi An, Vietnam.In 2008, I transitioned into the education sector within the hospitality industry, lecturing in the Hospitality Management Program at Singapore Raffles Education Co. Ltd. in Ho Chi Minh City, Vietnam. Notably, I served as a project leader in founding the Guest Services Department at Chen La Resort and Spa on Phu Quoc Island, Vietnam. In this capacity, I professionalized the department, designed workflow, established SOPs, authored the Guest Services Manual, and conducted training sessions for associates.My journey continued with pivotal roles, such as Assistant Training Manager at The Mulia, Mulia Resort & Villas, Nusa Dua - Bali, People Training Manager at Hotel Indonesia Kempinski Jakarta, and Senior Training Manager at PT. Mitra Adiperkasa Tbk. Organization Development and Learning Manager at PT. Metropolitan Retailmart, a subsidiary of CT Corp. I am the Colleague Relations & Learning Manager at The Langham, Jakarta.As a former Vice Chairman and active member in the Indonesia Hotel Training Manager Association (HMPPI), I specialize in trainer skills, leadership, and customer service. I hold certifications in training and assessment from the Box Hill Institute in Melbourne, Australia, and as a Certified Hospitality Trainer from the American Hotel & Lodging Educational Institute.