Madison D. Email & Phone Number

● Responsible for assisting donors with every and any need they may face while getting to know them and their names, leading to a personal touch that eases their worries with plasma donation● Maintained meticulous attention to detail in accessing patient medical records while maintaining privacy and HIPAA● Screened patients to prepare them for donating which consists of taking a small blood sample, checking vitals, and ensuring their comfort throughout the process● Demonstrated knowledge of blood draw procedures, phlebotomy, and machine operation● Foundation of experience gained through training on how to process plasma in the lab

● Safely and cautiously transferred patients from their beds on to company stretchers, as well as operated the lifts and locks with the transport vans for safety precaution● Empathized with the patients and attended to their needs while in care● Maintained patient privacy and confidentiality by strictly following HIPAA regulations in documentation● Prepared and disinfected equipment between patients, along with maintaining facility hygiene standards

● Delivered a quality customer service experience by greeting visitors, taking their orders, and crafting drinks● Performed routine housekeeping to keep the store presentable and well-stocked with merchandise to support purchasing ● Followed company policy and guidelines while providing friendly, efficient customer service to a diverse population● Prepared and served high-quality beverages and food items to Starbucks standards, ensuring customer satisfaction

● Assisted students with checking out books and provided students with beneficial resources that were available to them● Showcased excellent interpersonal communication to answer any questions they had about supplies they needed as well as to resolve any concerns to sustain satisfaction ratings● Educated consumers on book inquiries, location of library, and types of genres to create a positive experience

● Utilized consultative sales skills to address customer’s interests and provide them with equipment that best fit their needs ● Assisted customers with technical issues by troubleshooting cellular device concerns and providing timely solutions● Maintained strong product and service knowledge to serve as a trusted associate which helped to achieve sales goals

Associate Of Arts And Sciences - Aas, Welding

Diploma