Owner of multiple properties, select and support our property managers, the primary point of contact, utilize excellent communication skills, negotiate contracts, decision-making responsibility, own issues and problem-solve, organization skills, maintain detailed records of documents, receipts, and call logs, accountant, budgeting and financial analysis for current property repairs and updates, future property forecasting, project planning and management, travel planning, technological proficiency utilizing Excel Workbooks, Google Sheets, Google Drive, Microsoft Office, Wave, PowerPoint, Adobe Acrobat, Zoom, ESRI.

Identified and resolved escalated device or network issues in a fast-paced environment, utilizing multiple applications such as company maps, device forums, T-Community, and Samson, connecting with customers and teammates over the phone and via social media chats, while consistently meeting or exceeding quality expectations. Responsible for updating the company SOP T-Community to include resolutions and customer feedback with meticulous care for details. As a top performer, I was selected to work on special task forces to resolve high customer volumes in other departments.

Analyzed high-balance data and risk to create customized resolutions to prevent future concerns for customers and the company. Processed large payments, created payment arrangements, and plan changes. While consistently meeting or exceeding quality expectations in high volume, competitive, call center environment.