Utilized Computer Aided Dispatch (CAD) and 911 Call Taking Systems to ensure effective response coordination.Managed emergency and non-emergency calls, dispatching law enforcement resources promptly and efficiently.Maintained Advanced Telecommunicators Certification with 426 training hours through the Texas Commission of Law Enforcement.Demonstrated strong multitasking abilities and maintained composure in high-pressure situations.Provided certified Spanish translation services to assist in communication with non-English speaking callers.Recognized with a positive Employee Discussion Worksheet for exceptional handling of a critical incident in September 2020.

Managed guest check-ins/ check-outsResolved guest inquiriesReconcile financial transactionsPerform end-of-day procedures

Responded to emergency calls, dispatched first responders, and maintained accurate records.Entered warrants, missing persons, and stolen items into TCIC/NCIC databases, and cleared/canceled entries as required.Operated teletype for deaf telephone communication, ensuring effective communication with hearing-impaired callers.Collected bail bonds and processed associated paperwork.

Maintained safety and security of inmates and facility. Conduct regular roster counts. Keep records of inmate activities. Document incidents. Transport inmates. Respond to emergencies within facility.

Received and prioritized emergency calls, gathered essential information, and dispatched appropriate emergency services, such as police, fire, and EMS. Communicated with other agencies. Maintained accurate records. Intake apprehended persons and prepare release and bond paperwork.