• Handled customer service issues by providing guidance or escalating for advanced support• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users• Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control, and other tools through the CMTT portal• Daily update IT inventory using manage engine service

• Create new workstations and maintain existing workstations for head office and projects• Plan and implement network security, including building firewalls, applying cryptography to network applications, managing host security, file permissions, backup and disaster recovery plans, file system integrity• Giving priority and providing Support to the Managing Director and Senior Management for any IT relevant issue• All Site office CCTV Setup and maintenance• Install, configure, and maintain all software and hardware of Laptops, desktops, Printer, UPS / IPS, Ethernet networks, Photocopy machines, CCTV, network cabling, and IT-related equipment, devices, and systems

Hands on Experience using Router, switch,ONU, AP. Give technical Support to user.