Minor David Castro Email & Phone Number

Costa Rica

Redwood City, Ca, Us

San Francisco, California, Us

Led planning and organization of the Customer Solutions Engineering division, scaling operations to meet business demands.Established and launched a global team within three months, ensuring rapid deployment and alignment with objectives.Enhanced customer consulting in Vulnerability Management, Cloud Security Posture Management, and Cloud Detection and Response.Implemented data-driven solutions delivering customer value through automation, education, and self-service platforms.Transitioned customer onboarding to a SaaS model with self-service solutions, improving efficiency and satisfaction.Optimized customers' technical implementations to maximize value and integrate with operations.Redefined adoption metrics, focusing on use-case and value-driven outcomes over installation numbers.Deployed scalable solutions to analyze customer behaviors, delivering optimized and automated experiences.Achieved significant account expansions within six months through targeted enablement and strategies.Managed a global portfolio of over 200 customers, ensuring high satisfaction and retention.Implemented automated Health Scores and Maturity Models, enhancing performance tracking and engagement.Led the Costa Rica site community, fostering collaboration and impactful employee engagement initiatives.Acted as a liaison with CINDE to establish Sysdig in Costa Rica, facilitating partnerships and integration.Led recruiting initiatives, organizing CINDE Job Fairs and sponsoring Kubernetes Community Day events, attracting top technical talent.Directed global technical design for Customer Data Management.Launched and led the Renewals process globally, enhancing renewal rates by over 10%.

Cincinnati, Ohio, Us

Led planning, architecture, engineering, and product updates to minimize technical debt, enhancing system scalability and performance.Transformed software development by establishing Team Topologies, enabling faster workflows and increased business value.Defined and implemented product management strategies, creating a Product Playbook and organizing teams around products and stream-aligned structures.Directed global teams across multiple countries to establish operations practices and development pipelines.Executed time- and cost-saving initiatives, migrating to Agile DevOps and AWS Serverless technologies, reducing application costs by approximately 33%.Defined project scopes, allocated resources, prepared budgets, and monitored progress to ensure alignment with strategic goals.Ensured project goals were communicated and tracked at every stage, maintaining alignment with organizational objectives.Analyzed data to provide actionable insights, facilitating informed IT decision-making.Developed innovative solutions leveraging the latest technologies, creating business value.Accelerated personnel development through training programs, supervision, and performance management, fostering a high-performing team.Led global SAP HCM solutions teams, enhancing HR system efficiencies and integrations.Managed HR interfaces, including Workday to SAP data exchanges, ensuring seamless integration and accuracy.Implemented mentorship programs to support underrepresented groups, promoting diversity and inclusion.Led diversity and inclusion initiatives, fostering an equitable and inclusive work environment.Hired and mentored five interns, successfully transitioning them to full-time employees upon internship completion.

Cincinnati, Ohio, Us

Established global 24/7 infrastructure and cloud support organization.Managed global AWS/Azure operations, optimizing provisioning times.Migrated 500+ servers to cloud, ensuring seamless transitions.Enhanced cloud operations with scalable, resilient solutions.Implemented SRE, AIOps, and Azure monitoring, improving reliability.Managed IaaS/PaaS operations, ensuring high availability and performance.Managed vendor relationships, ensuring SLAs were met.Defined cloud security standards, enhancing security posture.Implemented backup and disaster recovery for critical applications.Led Change Advisory Board, improving change management processes.Optimized Change Management, ensuring systematic evaluation.Led Incident Commander Team, resolving high-profile incidents.Improved Incident and Problem Management in ServiceNow.Introduced Blameless Postmortems, fostering continuous learning.Implemented global Cloud Service Catalog, standardizing offerings.Implemented cloud CMDB in ServiceNow, enhancing asset tracking.Reduced cloud costs per app by ~33% via automation.Managed projects, delivering on time and within budget.Boosted productivity through automation and data strategies.Developed metrics to track performance, providing insights.Fostered high-performing team through training and management.Managed Change Management, aligning changes with goals.

Cincinnati, Ohio, Us

Functioned as S/4 HANA Finance Implementation, responsible for designing business processes in the new accounting solution in S/4 HANA Finance. Drove delivery and configuration of new S/4 HANA environments, ensuring data is properly replicated from 12 SAP Instances.Created an Innovation Framework as the San Jose Center Innovation Pillar Leader; deployed the framework to 200+ IT individuals across Europe, Asia, and the Americas. Controlled global data and records as the Implementation Leader and Report Architect.

Cincinnati, Ohio, Us

Developed and deployed multiple financial and accounting solutions deployed to global SAP Model as the Global Leader; managed 12+ instances involving 500+ users across P&G Financial Services.Managed the global E2E General Accounting SAP solutions for P&G, as well as handled Month End Close AutomationEnsured compliance for local accounting and tax with country-specific solutions. Consulted on multiple SAP FI projects, from Corporate Restructures to Acquisitions and Divestitures.

Ballerup, Denmark, Dk

Microsoft Dynamic Ax Financial ImplementationsX++ ProgrammingX++ Certified

Bachelor Of Science (Bs), Computer Science

Master'S Degree, Interaction Design

Product Management Certificate, Product Management