Michael D'Amico Email & Phone Number

San Jose, CA, US

Pune, Maharashtra, IN

• Managed and oversaw assignment, scheduling, and completion of service tickets by field technicians and subcontractors, ensuring alignment with customer SLAs.
• Coordinated break-fix and preventive maintenance services, collaborating with Engineering Services foradvanced technical support when needed.
• Maintained strong client relationships during service engagements, ensuring customer satisfaction andsecuring sign-off on completed work.
• Provided periodic service utilization reports to client success managers for performance review and analysis.
• Collaborated with leadership to establish clear escalation paths, workflows, and communication protocols related to service delivery issues.
• Worked closely with delivery teams to ensure consistent achievement of SLAs and timely resolution ofcustomer issues.

Pune, Maharashtra, IN

• RAHI Technician. Lead 10+ projects to completion resulting in rapid promotion from Tech 1 to Tech Lead then to Break/fix Managed Services with experience as Field Engineer, Foreman, and Project Manager. Accomplishments.
• Delivering managed service for VIP’s at top Life Sciences client for 8 months. Supporting all Zoom Rooms ensuring all AV areas are operating at 100% at all times, rapidly diagnosing and resolving issues by working.
• Completed a 85 room AV install for Top Tier Social Media Giant client over 3 months - including programming or resolving issues with Crestron devices. Lead and directed a cross-disciplinary team of 9 people to achieve.
• Deployed multiple rooms at a major ride-sharing company from blank shell to client move-in. Rooms include large company All Hands, Small to Large Conference rooms, Executive Meeting rooms, Huddle Rooms. Equipment.
• Brought in to troubleshoot and resolve issues with Crestron devices running BlueJeans at a large streaming company. Resolved the issue to client’s satisfaction and quickly concluded engagement.

• Inventory management, task flow control, equipment care and handling andoutbound and inbound services.
• Managed over $2M worth of assets and accessories.
• Oversaw over 100 small to large events.
• Provisioned iPhones, iPads, and Macbooks with Facebook specific image, iCloudand iTunes account.
• Assisted in the developing entire quality control process including re-imagingequipment upon return
• Created systems to efficiently and effectively manage task system

• IT Logistics lead of 21 employees.
• Events Lead coordinator as well as point of contact for VIP, "M-Team" andspecial requests.
• Scheduler, on-boarding lead and training mentor for the IT Logisticsdepartment at Facebook.
• Project lead for all FDOB setups.
• Supervised internal audit for the FTC, audited over 5K individual assets.
• Interviewed potential candidates for the IT Logistics team on cultural fit andtechnical aptitude.

Seattle, Washington, US

• Provide customer service by greeting, assisting customers, responding tocustomer inquiries and complaints.
• Monitor sales activities to ensure customers receive satisfactory service andquality goods.
• Enforce safety, health, and security rules.
• Listen to and resolve customer complaints regarding services, products, orpersonnel.
• Provide staff with assistance in performing difficult or complicated duties.
• Perform work activities of subordinates, such as cleaning and organizingshelves and displays and selling merchandise.

Seattle, Washington, US

• Preventing shoplifts and shrinkage, ensuring customer and employee safetyas well as responding accordingly and hastily to accident or injury.

US

• Managed a store of 50+ employees 2 nights a week before the age of 21.Scheduling, auditing and problem solving were a necessity on the regular.