Matthew Dever Email & Phone Number

United States

New York, Ny, Us

In this capacity, I oversee continual risk assessments and coordinate control enhancements to successfully reduce contractual gaps. I recommended actionable insights through multi-source dashboards to facilitate data-driven decisions. Key highlights:⇨ I led successful negotiations for contract renewals and service agreements by ensuring alignment with strategic initiatives.⇨ I ensured full compliance with contracted risk metrics and strategic initiatives by managing operational risk and governance operations for 10 third-party partners.⇨ I developed a new scorecard for risk and compliance and distinguished between risk and goals to optimize input metrics from 26 to 5 and increase applicability from 60% to 90% of partners.⇨ I enhanced third-party compliance and consequence management by upgrading the reporting dashboard, which resulted in an 18% YoY decrease in policy violations.⇨ I was instrumental in the successful launch of a third-party customer service chat program two months ahead of schedule and 8% under budget while hiring 70+ new agents and ensuring all governance requirements and risk criteria were met throughout the launch phase.

New York, Ny, Us

During this job tenure, I used historical and YoY transactional data analysis to identify major issues, implement data-driven improvements, and achieve significant enhancements in operational efficiency.Key highlights:⇨ I achieved 12% reduction in error rates by leveraging automation, advanced analytics, and efficient stakeholder management.⇨ I resolved critical global partnership issues by applying data-driven insights that led to a 16% increase in customer satisfaction.⇨ I authored new operating procedures and decreased payment processing time from 3 days to 2 days for impacted clients.

New York, New York, Us

For this position, I implemented best practices in risk management to enhance client account security and accuracy. I conducted comprehensive multi-unit sub-ledger analysis and reconciled discrepancies to ensure financial accuracy.Key highlights:⇨ I collaborated globally across functions to streamline operations, reduce redundancy, and standardize processes that resulted in improving efficiencies and increasing client service productivity and ROI.⇨ I created a robust key risk indicator system to track weekly exposure and exceptional events to enable real-time alerts and proactive risk mitigation.⇨ I reduced average outstanding balances by $3M and reduced outstanding balances' average age by 4 days with success.⇨ I analyzed balance sheets, verified and reconciled accounts, and prepared reports to communicate critical account information.

Nephi, Ut, Us

In this position, I analyzed project scope and strategy data while forecasting timeframes and costs through effective bid proposals. Oversaw logistics for on-site materials to ensure seamless workflows for data and process management specialists.Key highlights:⇨ I collected, analyzed, and communicated geological data from remote excavation sites to facilitate informed decision-making.⇨ I maintained excavation and construction databases in real-time to ensure timely submission, accuracy, and quality of reporting.

While serving in this role, I maintained up-to-date knowledge of trends and innovations in the travel and hospitality industry to deliver customer-centric solutions. I developed and executed integrated sales strategies with a focus on both acquiring new enterprise clients and expanding existing revenue streams.Key highlights:⇨ I used a strategic blend of sales, development, and marketing expertise to enhance brand credibility and service standards.⇨ I restructured the sales compensation package and created a sales dashboard, which increased sales by 15% and morale by 20%.⇨ I implemented a dynamic sales scorecard with real-time updates, alerts, and forecasting capabilities to measure and enhance sales team performance.

Sugar Land, Texas, Us

While serving in this role, I performed in-depth analysis to derive actionable insights, led process improvements, and achieved sales goals on a daily, weekly, monthly, and quarterly basis. I worked with external vendors and representatives to optimize product line sales performance.Key highlights:⇨ I provided strategic leadership by overseeing operations of 2 new locations simultaneously and managing end-to-end talent lifecycle, including hiring, onboarding, training, scheduling, performance management, coaching, and corrective action plans.⇨ I exceeded leadership KPIs by adhering to AT&T audit standards, surpassing customer satisfaction scorecard targets, and enhancing retention rates.⇨ I was ranked #1 in operational compliance among 311 stores by leveraging thought leadership and scorecard KPIs to streamline operations and reduce costs.⇨ I achieved $12K per month in gross profit consistently, which contributed over $140K annually to gross profitability.

Sugar Land, Texas, Us

● Store ranked 1st overall for Total Profit for Fiscal Year 2013.● Sales Professional selling mobile broadband products and services for AT&T.● Averaged Gross Profit of $12,000 each month● Responsible for inventory control and auditing sales reports

Salt Lake City, Ut, Us

Marketing Internship - Worked with Marketing Department to develop "Great Work" Program.Focused on creating Rewards and Recognition for employers to appreciate contributions of their employees.

Bachelor Of Arts - Ba, International Business

Mba, Business Marketing & Economics