Answer incoming calls to the Help Desk from our client. Assist callers with their questions and issues with their technology thereby creating support tickets for each calls. Using remote computer tools, knowledge base, Internet resources, and prior experiences, solve issues and route tickets to proper departments when needed. Maintaining superior customer service at all times to all callers. Help callers with a variety of issues regarding Microsoft Office, Iphone, Android, Adobe, and other classified programs to Password Resets. Verify all callers via approved verification process to ensure the security and safety of the company. Work with escalation requests from L1 service desk and redirects and loop acts from site support and lL3 groups.

Help setup, support, and tear down laptops for State testing for a client of Robert Half.

Answer incoming calls to the Help Desk from our client. Assist callers with their questions and issues with their technology thereby creating support tickets for each calls. Using remote computer tools, knowledge base, Internet resources, and prior experiences, solve issues and route tickets to proper departments when needed. Maintaining superior customer service at all times to all callers. Help callers with a variety of issues regarding Microsoft Office, Blackberry, Iphone, Android, Adobe, and other classified programs to Password Resets. Verify all callers via approved verification process to ensure the security and safety of the company.

Answered incoming calls to the Help Desk from our client. Assisted callers with their questions and issues with their technology thereby creating support tickets for each calls. Used remote computer tools, knowledge base, Internet resources, and prior experiences, solve issues and route tickets to proper departments when needed. Maintained superior customer service at all times to all callers. Verified all callers via approved verification process to ensure the security and safety of the company. Assigned to the company of ATOS as a contracted employee to them.

Utilized FDCPA rules and FAMS policy, helped borrowers resolve outstanding educational loans. Provided assistance with making financial arrangement that works with each borrower’s financial situation. Followed up with borrower to ensure completion of arrangement.

Maintaining superior customer service at all times to students, faculty, staff, administration, and college guests. Package each student’s Financial Aid to where the students are adequately covered. Reviewing each student’s Financial Aid options with the student. Counseling the students in the loans options and their responsibility of the loans. Obtained and auditing all the students’ paperwork including but not limited to student’s identification, Free Application for Federal Student Aid (FAFSA), Master Promissory Note (MPN), Verification documentation, Entrance Counseling, Exit Counseling, Award Letter, and Scholarship information. Identifying and address conflicts in the student’s paperwork. Process eligible Financial Aid in a timely manner. Answering all in person, phone call, and email regarding the student’s Financial Aid. Maintaining the privacy all student’s information in accordance to the Family Education Rights and Privacy Act. Conducting first time student financial aid overview introducing the student to the financial aid process. Conducting repackaging appointments for current students continuing on to their next Academic/Loan Period. Conducting re-entering student Financial Aid Appointments for student seeking to return. Work with the bursar’s office to insure that the student’s account is balanced to the charges the student has. Work with the Academic department to validate Financial Aid to the student’s schedule. Work with returning students to make sure their Academic and Financial Aid file are auditable. Working with the bursar’s office to validate the student balance to the expected financial aid. Sending reports on a delay basis to management. Other duties as assigned.

Maintained superior customer service at all times to guests and potential guests. Created and canceled reservations per customer needs. Check-in and Check-out guests following prescribed methods utilizing the Opera System. Swiped Credit Cards for guest paying with Credit and Debit cards as well as handled cash with guests paying with cash. Maintained cash drawer balance. Performed Night Audit. Performed security sweeps and addressed any potential problem. Cleaned and stored laundry. Set up and maintained breakfast for our guests. Set up the conference room with specific requirements left by the guest booking the conference room. Maintained a clean work environment. Helped with the training of new staff members. Calculated employee hours for Payroll. Performed computer maintenance and software upgrades. Other duties as assigned. Trained as Assistant General Manager and filled the position from February 2010-June 2010. Tasks same as above with the following additions. Scheduled housekeepers for the housekeeping shifts. Managed inventory of supplies.

Maintained superior customer service at all times to students, faculty, staff, administration, and college guests. Trained new department personnel and trained on new procedures to existing personnel. Staffed and maintained the operational hours of the Student’s Open Academic Computer Lab. Maintained department inventory. Received products and store in inventory. Performed clerical duties including but not limited to answering telephones, copying, faxing, creating reports, scanning, creating documents, and maintaining filing cabinets. Researched and recommended new products and improvements. Performed clerical duties. Maintained and installed battery backup systems. Ran and terminated Cat 5 cable. Configured and maintained the Cisco Call Manager, Cisco Unity, and Cisco Telephones. Prepared Call Detail Records for the entire campus which included Long Distance calls. Assisted the network manager in server setups and server performance. Assisted the network manager in network switch maintenance and installation. Solved issues with projectors, SmartBoards, and Polycomm equipment. Installed computers and their hardware including but not limited to Monitors, Keyboards, Printers (local and network), Mice, Projectors, Smartboards. Installed a variety of software needed for student and faculty use on college computers. The list of software installed changes during each academic year due to changing needs of the academic team and upgraded book bundled software, but some of the staple software are Microsoft Windows, Office, and Adobe. Aided the Network Manager troubleshoot network issues, installation of the Microsoft Servers, and creation of backup for the servers. Created images of computers. All tasks were done under little to no supervision. Other duties upon request.

Stocked and kept shelves and back refrigeration units clean and organized. Unloaded Winn-Dixie Trucks and stocked the arrivals into the back refrigeration units. Assisted customers with a variety of issues including but not limited to product placement and taking bags of groceries to vehicles.