• Designed, facilitated, and executed personalized customer experiences across multiple digital domains, primarily focusing on testing for Internal Search, Category Experience, Internal Chat, Store pages, and other areas.• Spearheaded the concurrent testing model to allow for scale in experimentation capabilities• Created roadmaps and user story requirements while partnering with internal engineering team to standup client-side tests in higher velocity to gather learnings quickly • Coordinated with engineers to implement server-side testing for the internal search domain• Managed all AB tests from end-to-end which included stakeholder meetings, ticket grooming, scheduling, internal QAing, launching, dashboard creation, takedown, and the post-analysis readout.• Managed stakeholder expectations and communicate risks, blockers, development needs, and internal tagging that is required for statistically significant test results.• Leveraged Adobe Test & Target, Adobe Analytics, Adobe Experience Manager, Akamai, lower testing environments, internal testing tools, JavaScript, and development teams to deploy and report test KPI's.• Collaborated via communication systems such as JIRA, Confluence, email, and Microsoft Teams to ensure accurate information is conveyed to stakeholders• Interviewed and mentored new team members to ensure they fit the Lowes Experimentation team ethos

Traveled to over 20 countries in Asia, Oceania, and Europe

• Planned and led a team to leverage enterprise capabilities that promote products/brands online that enhance the customer experience• Participated in project backlog management by reviewing issue, event, and project deliverables with necessary stakeholders, requestors, and submitters to stay aligned on deadlines and priorities• Responsible for process improvement by sharing best practices across the team, as well as sharing across leadership in the digital organization• Developed subject matter expertise to support omni-channel projects and developed strategies tied to large corporate initiatives

• Monitored all appropriate Lowes.com and mobile input streams to identify and track defects.  • Worked closely with Lowes.com IT Service Delivery and various other cross-functional teams to help track and triage Lowes.com defects. • Acted as an escalation point for issue resolution within the Operations Team, Customer Care, and IT.  • Ensured all Operation Processes and Procedures are maintained and current.  • Provided scheduled/ad-hoc reporting on issue status

• Establish relationships with customers to better understand their unique business initiatives and challenges• Manage client support cases on a daily basis.• Discuss and facilitate add-on and enhancement sales to customers• Provide customers with training and high level overview of platform capabilities• Identifying opportunities to better assist clients use of MicroD solutions• Manage escalations and expectations for both the customer and internal personnel

MicroD, Inc. is a technology expert exclusively serving the home furnishing industry for 20 years. Servicing 85% of the top 100 retailers and manufacturers, MicroD offers a family of affordable and time-saving online and mobile marketing solutions and services. • Developed and responsible for refining the iPreVue iPad App development process, including internal processes and external client communication• Responsible for documentation provided to customer and used internally for implementation process• Reviewed and approved product proposals before sent to potential clients. • Provide sales support including helping team members with sales presentations, trial set-up, and customer Q&A.• Identified and resolved technical problems discovered during implementation and provided initial post-launch support

MicroD, Inc. is a technology expert exclusively serving the home furnishing industry for 20 years. Servicing 85% of the top 100 retailers and manufacturers, MicroD offers a family of affordable and time-saving online and mobile marketing solutions and services. • Developed and managed business relationships with new and existing clients of MicroD's to achieve increased revenue and renew current client contracts.• Managed client accounts of top furniture manufacturers which involves communicating with C-level executives and high level managers across multiple departments

Miron Violetglass produces and distributes a large assortment of violet glass packaging for the cosmetic and food industry. Our high quality packaging offers your products optimal protection against the harmful effects of light. Miron Violetglass increases the shelf life of your products and prolongs their potency.• Help create a social media strategy, including Facebook, Google +, Twitter, Pinterest• Provide feedback on new website design

• Led project that revamped sales demonstration to potential customers• Managed key projects in creating iOS applications for internal and external use• Improved efficiency of workers through organization and technology• Designed creative marketing materials for use on the English section of the website• Utilized bilingual skills to translate Dutch marketing material into English

• Built relationships with businesses new to the Apple brand • Administered business accounts to ensure proper business pricing• Managed sales pipeline for new and existing opportunities• Contributed to new hire training and participated in hiring events• Fulfilled online order entries for direct shipment to customers• Consulted with companies to find the right products for their work environment• Coordinated and conducted business-oriented hands-on workshops and presentations

• Offered customers with solutions that fit their needs• Trained customers on Apple software and hardware

• Spearheaded campus-wide marketing initiatives• Coordinated demo tables and presentations for prospective students• Provided support to Apple product owners

• Worked in the Deli Department of the local Publix supermarket. • Learned effective teamwork skills in customer service while meeting the needs of customers