Coaching And Training
Coach, Trainer And Mentor
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Marcos De Bruine Email & Phone Number
Coaching and Training
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Coach, Trainer and Mentor
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Current company
Coach, Trainer and Mentor
Role
Coaching and Training
Location
Greater Madrid Metropolitan Area, Spain, Spain
Who is Marcos De Bruine? Overview
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Quick answer
Marcos De Bruine is listed as Coaching and Training at Coach, Trainer and Mentor, based in Greater Madrid Metropolitan Area, Spain, Spain. AeroLeads shows a matched LinkedIn profile for Marcos De Bruine.
Marcos De Bruine previously worked as Coaching & Training at Coach, Trainer And Mentor and Entrepreneur at Business Builder. Marcos De Bruine holds Train The Trainers from Meta International (Nlp Neuro-Linguistic Programming).
Profile bio
About Marcos De Bruine
I consider myself an open and communicative person.I have been working for more than 20 years, in Spain and Europe in consulting processes, in English, Spanish and Dutch, in the Telecommunications sector.Currently I work as a solution architect, pre-sales and team trainer in tools for Quality, Personnel Management, Analytics.I have more than 6 years of experience in coaching processes assisting my clients in achieving their goals.Since I trained as a Coaching Expert and Trainer of Trainers with a Master in Neurolinguistic Programming, client interaction and training have been enhanced by communication tools, emotional intelligence and process management.My professional skills include:- Teaching and training using communication strategies and tools, both Coaching and NLP.- Assisting and understanding the needs of the student in each situation in training processes.- Developing didactic resources.- Evaluating the learning and teaching delivered.- Research and constant learning in new ways of training.- Process Management.- Developing trainings and adapting them to the target audience's environment.- Team work.- Planning.- Research.- Resilience.- Establishing constructive relationships with the client.- Proactive and entrepreneurial spirit.- Empathy.I am fascinated by the way the human mind works and its relationship with the environment, the processes of change and the development of human potential.
Listed skills include Voz Por Protocolo Internet, Comunicaciones Unificadas, Contact Centers, Preventas, and 18 others.
Current workplace
Marcos De Bruine's current company
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Coach, Trainer And Mentor
9 roles
Marcos De Bruine work experience
A career timeline built from the work history available for this profile.
Coaching & Training
Current
Coach, Trainer And Mentor
http://www.marcosdebruine.com
Jun 2017 - Present
Entrepreneur
Current
Business Builder
-Partnered with an NYSE American Co. to introduce and expand its technology in Europe and South America.
Sep 2014 - Present
Associate Partner
Current
Weber Solutions
Jan 2013 - Present
Freelance Specialist On Recording Plaforms
Current
Frelance
NICE Professional Services at:a) Advice:-Work with the client to help them reflect the needs of their IT environment by analyzing their current situation with the provider and create series of proposals to improve the present IT situation.b) Project Management (PM):Plan, organize, direct and control all the resources needed for a project according to the.
Jun 2012 - Present
Manager Of Reengineering In Call Center Platforms
Produban
- PRODUBANManager of Reengineering in Call Center Platforms. Improvement Strategy and Innovation Department.Coordinator and responsible for the Technological reengineering for the Call Center Platforms into the Santander.
- Manage and Coordinate the specialist team (ACD,CTI,IVR and Recording) for new projects:o Study the actual situation of a CCo Analyze possible improvementso Approve and homologate new products and versions of CC… Show.
- Manage and Coordinate the specialist team (ACD,CTI,IVR and Recording) for new projects:o Study the actual situation of a CCo Analyze possible improvementso Approve and homologate new products and versions of CC.
- Coordinate Project and Support team into the implementation of the new CC platformRelevant Projects:
- Reengineering of CC in Brazil (7000 positions), CC in UK (6000 positions)o Migrate from TDM to SIPo Isolate critic Serviceso Reduce CPD space and consumptiono Migrate HW to SW environments (Virtual Machines)
- Movement of CC equipment of Banesto and OpenBank into new CPD in Cantabria. Design and project the movement of the CC equipment of ACD, CTI, IVR and Recording Show less
Dec 2011 - Jun 2012
It Specialist On Recoding Platforms
- Coordinator and Manager of the Recording area for all the Call Centers from the Santander Group.(Spain, UK, Germany, Poland, Brazil, Mexico, Chile, Argentina, USA)Responsibilities:
- Define architecture and recording strategies for Call Center platforms
- Coordinate integration and implementation projects
- Manage and train support teams in different countries: Spain, Brazil, Mexico, UK, USA
- Deliver Support Level 3Most Relevant Projects:
- Management and design of… Show more Coordinator and Manager of the Recording area for all the Call Centers from the Santander Group.(Spain, UK, Germany, Poland, Brazil, Mexico, Chile, Argentina, USA)Responsibilities:
Jun 2009 - Sep 2011
It Senior Consultant In Professional Services Team
- Integrate and implement Recording Systems of NICE, Witness and VerintReview, approve and support recording projects with Sales and Presales DepartmentsImplement and support AVAYA applications like AES and Voice.
- Credit Suisse: Install NP 3.1 VOIP system in 4 Call Centers in Spain and Gibraltar. Create Site Documentation and Train Customer Team.
- SKY TV: Install NP 3.1 VOIP system in Milano Call Center in Italy. Create Site Documentation and… Show more Integrate and implement Recording Systems of NICE, Witness and VerintReview, approve and support recording.
- SKY TV: Install NP 3.1 VOIP system in Milano Call Center in Italy. Create Site Documentation and Train Customer Team.
- FCB: Install Witness v7 in Call Center Barcelona. Create Site Documentation and Train Customer Team.
- MultiAsistencia: Install Witness v7 in Call Center Barcelona. Create Site Documentation and Train Customer Team
Apr 2007 - Jun 2009
It Senior Engineer. Implementation And Support In Nice Recording Systems
- Integrate and implement Recording Systems of NICE.Customer Support on NICENICE experience:
- NiceLog (Analogical, Digital, Trunk).Focus, Focus I, Focus II, Focus III
- VOIP (AVAYA (H323 RAS, CMAPI), CISCO (Skinny, TAPI,ICM))
- NICE Universe, NICE WEB Server, NICE Storage Center, NICE Screen Logger, NICE Screen Sense
- Nice Perform, NPII, NPIII, NP3.1Most Relevant Projects:
- Vodafone: Install NICE Universe v8.9 Platform in 7 Call Centers in Spain
Jan 2001 - Apr 2007
7 education records
Marcos De Bruine education
Train The Trainers
Meta International (Nlp Neuro-Linguistic Programming)
Master In Nlp Neuro-Linguistic Programming
Meta International (Nlp Neuro-Linguistic Programming)
Experto En Inteligencia Emocional
D'Arte Human - Business School
Practitioner Nlp Neuro-Linguistic Programming
Meta International (Nlp Neuro-Linguistic Programming)
Coach Especialista
University Graduate In Computer Management Systems, Computer Engineering, Not Finished
Uned
Post Secondary Education, Comunications Specialist
Colegio Sagrado Corazón La Salle
FAQ
Frequently asked questions about Marcos De Bruine
Quick answers generated from the profile data available on this page.
What company does Marcos De Bruine work for?
Marcos De Bruine works for Coach, Trainer and Mentor.
What is Marcos De Bruine's role at Coach, Trainer and Mentor?
Marcos De Bruine is listed as Coaching and Training at Coach, Trainer and Mentor.
Where is Marcos De Bruine based?
Marcos De Bruine is based in Greater Madrid Metropolitan Area, Spain, Spain while working with Coach, Trainer and Mentor.
What companies has Marcos De Bruine worked for?
Marcos De Bruine has worked for Coach, Trainer And Mentor, Business Builder, Weber Solutions, Frelance, and Produban.
How can I contact Marcos De Bruine?
You can use AeroLeads to view verified contact signals for Marcos De Bruine at Coach, Trainer and Mentor, including work email, phone, and LinkedIn data when available.
What schools did Marcos De Bruine attend?
Marcos De Bruine holds Train The Trainers from Meta International (Nlp Neuro-Linguistic Programming).
What skills is Marcos De Bruine known for?
Marcos De Bruine is listed with skills including Voz Por Protocolo Internet, Comunicaciones Unificadas, Contact Centers, Preventas, Voip, Telecommunications, Nice Call Recording, and Unified Communications.
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