Michelle Debus, Mba Email & Phone Number

Guelph, On

- Work closely with Executive Management to develop and implement strategic initiatives - Responsible for the measurement and effectiveness of key processes- Provide day-to-day leadership and management the Operations of the organization that mirrors the adopted mission and core values of the company.- Motivate and lead a high performance team- Assist, as required, in raising additional capital to enable the Company to meet sales, growth, and market share objectives.- Spearhead the development, communication and implementation of effective growth strategies and processes.

Waterloo, On, Canada

- Key member of the senior leadership team, contributing to the strategic direction of the company.- Reporting directly to the COO, current responsibilities include account management, logistics/fulfillment and product deployment.- Focused on customer satisfaction and directs the teams that assist our customers with production rollouts of our usage based insurance product.- Interfacing with customers to ensure flawless execution, address conflict resolution (when necessary) and improve overall customer relations.- Key participant in contract negotiations with key vendors and customers (i.e. Master Service Agreements, Professional Service Contracts, Statements of Work, etc).

Waterloo, On, Canada

- Planned, developed and implemented the necessary operational strategies that meet corporate goals and objectives on time and on budget.- Planned and managed departmental activities for a 20-member team in accordance to agreed budgets and timelines.- Responsible for information technology, purchasing, manufacturing, manufacturing engineering, and program management teams.- Developed and implemented a quality management strategy that aligns with the organization's long-term strategy.- Introduced and monitored key performance indicators as the business became customer focused with product maturity and commercialization. - Continually monitored and measured operational issues, project plans and achievements to ensure optimal quality was maintained.- Established and implemented the necessary communication strategy for the improvement and awareness of quality issues across all departments. - Liaised with customers and suppliers when necessary (where impacted/affected by quality issues).- Spearheaded changes to our processes to improve product delivery to customers.

- Recruited, trained, coached and developed a staff of 20+ Information Technology and Application Development personnel- Worked closely with the executive team on strategic projects while managing departmental budgeting/spending- Ensured projects align with the corporate goals and objectives and are delivered on-time- Coordinated with functional departments to collect system requirements, techniques, and controls when selecting and implementing new systems- Analyzed current business practices, processes and procedures, and identify future system requirements/enhancements.- Monitored the performance of support personnel, reviewing response times, and problem logs, and trends in problems reported.- Negotiated contracts with vendors to ensure cost effectiveness and recommend upgrades of systems when appropriate

- Developed the appropriate tools for monitoring, measuring, and reporting on various aspects of the business- Managed an application development team that used Microsoft .net to create web-based applications that enhanced the corporate business systems. Applications created include: • Customer support website to improve customer relations • Mfg quality database with workflow to automate our manufacturing processes • Workflow applications with on-line approvals to reduce unnecessary paperwork- Provided support and completed routine maintenance/upgrades on all corporate systems- Project managed the selection and implementation of the Visual Manufacturing ERP system within 4 months. Phase II included CRM and an issue tracking system- Implemented lean manufacturing principles on the production floor and experienced throughput increases of 164%- Successfully implemented ISO 9001:2000 within 5 months

- Key affiliate of the Cisco IS Integration team that transitioned the PixStream network to the Cisco network- Assisted with the transition of Kewill- ERP MAX system over to Oracle ERP- Defined accurate user requirements and selected scalable packages to meet the business needs of the company- Completed end-user training, routine maintenance, and system upgrades- Performed managerial duties such as hiring, performance evaluations, weekly meetings, and maintaining the budget for the department

Pixstream was acquired by Cisco Systems

Waterloo, On, Canada

- Oversaw a team of 3 programmers that developed corporate business tools.- Replaced approx 80 MS Access databases by implementing the BaaN ERP system.- Project managed the implementation of various business systems (i.e. time tracking, budgeting, and expense systems).

Waterloo, On, Canada

- Wrote database applications to manage crucial aspects of the manufacturing process. Modules included work order tracking, job costing and inventory management.- Created a budget application for management to create and track department budgets.

Mba, Executive Management

Education record

As part of my MBA with Royal Roads attended a semester at the Grenoble School of Business. Courses included: Innovation Management.

Education record

Manufacturing Management Certificate Course

Computer Science And Business Studies

Attended UWO part-time while working in their Computer Science department.

Business Information Systems Diploma - 3 Year Co-Op Program, Systems Analyst

Graduated in top 10% with Business Systems Programmer/Analyst Designation.