Michael De Cicco Email & Phone Number

• Identifying and pursuing new business opportunities that align with strategic objectives, while driving new streams of revenue growth.• Demonstrating expertise in product knowledge through complex sales cycles for seamless deal closures with the goal of building a solidified base of membership and lease package holders.

Toronto, Ontario, Canada

• Collaborated with Premium, Group, and Membership Sales and Service team to enhance single game and package holder products.• Actively participated in the Sales and Service development program to expand knowledge of all organization products.

1 Blue Jays Way, Toronto, On M5V 1J1

• Provided ticket support assistance to single game ticket buyers and serviced package holders.• Actively engaged in gathering donations for the Jays Care Foundation on behalf of the Box Office Team.• Supported in training new staff on basic systems and product knowledge.

Woodbridge, Ontario, Canada

• Managed day-to-day operations at Home Hardware Stores Limited in Woodbridge, Ontario.• Spearheaded hiring processes and mentored colleagues for professional development.• Streamlined inventory management systems, resulting in an increase in efficiency.• Implemented customer service training programs, leading to a boost in customer satisfaction.

Toronto, Ontario, Canada

• Assisted the box office team in selling single game tickets and servicing subscribers at MLSE in Toronto.• Provided clients with accurate information to manage tickets for events at various venues.• Collaborated with team members to ensure smooth ticketing operations and customer satisfaction.

Toronto, Ontario, Canada

• Managed coat check and provided client servicing at various events throughout the year.• Collaborated with kitchen and event staff to ensure successful event execution.• Ensured seamless guest experience by handling multiple jobs efficiently and professionally.

9 Channel Nine Court, Scarborough, On

• Collaborated with various teams to produce and edit video clips for TSN 1050 Radio show.• Provided daily notes for show content, contributing to the overall presentation and success of the network.• Managed show presentations within the network, ensuring smooth operations and high-quality production.

7575 Kennedy Road South Brampton, On

• Collaborated with the sales and marketing team to promote and sell tickets and merchandise for the Brampton Beast Hockey Club.• Assisted in organizing and donating tickets and experiences for charitable causes and youth initiatives in the City of Brampton.