Molly D. Email & Phone Number

-Installation testing of newly released macOS, macOS security, and macOS beta updates including validation of all supported systems, upgrade paths, and installation methods.-Create, maintain, and execute detailed test matrices for macOS updates under test.-Communication with relevant teams to have priority issues triaged and resolved in a timely manner as to not effect testing schedule and customer experience -Creation of detailed bug report

San Jose, California

Technical expert at the Oakridge Apple Store, responsible for troubleshooting and repairing customers devices while also being a technical resource for the team.Investigate and accurately troubleshoot customers devices and determine if it is software or hardware related, this has resulted in achieving a low “No Trouble Found” metric and a high Same Unit Repair number Create documentation that clearly communicates troubleshooting steps taken to resolve customers issues in a manner the team and customer can understand. Also clearly document next steps if further troubleshooting is needed Multi-tasks efficiently which resulted in 2000 customers helped within the allotted appointment time of 15 minutes. Resulted in having a “Likelihood to Recommend” score 3 points higher than store average

Remote

Successfully contacted social media influencers asking them to spread awareness of The Borgen Project via their established platform and brandOrganized a branding campaign educating people about the importance of ending global poverty by creating own graphics Surpassed the donation goal of $500 by over twice the amount requiredVoluntarily extended internship to review and mentor new interns in the programFacilitated 1-1 meetings with interns providing feedback and advice on how to proceed with their fundraising and media outreach

Trumbull, Connecticut

Ensuring customers are properly matched to the right products for them. Constantly keeping up to date with current and upcoming Apple products and software to ensure the best retail experience in the world. Covered by everything from Apple Music, to iCloud, and everything in between, Specialists are the best at showing the world what Apple has to offer.

Trumbull

Apple Certified iOS technician with specializing in software troubleshooting of iOS across iPhone, iPad, iPod, Apple Watch, and Apple TV systems. Experienced customer service representative who is able to drill down to the root cause of an issue and explain technical issues in non-technical terms.

New Taipei City, Taiwan

Gap year after graduating high school lived in Taipei, Taiwan with three different families. Was sponsored by the Rotary Club of Trumbull, CT. Was able to attend a Taiwanese high school, enhance Mandarin Chinese, and learn the cultural traditions and customs of Taiwan.

Communication And Media Studies, 3.94

Major consisted of studying communications and graphic design. Took classes related to advertising, public relations, and design.

Associate'S Degree, Graphic Design, 3.4

Relevant Classes: Adobe Photoshop, Adobe Illustrator, Graphic Design 1 and 2, Digital Photography,