Melissa Dela Cruz Email & Phone Number

Dayton, Ohio, Us

Irving, Texas, Us

Chicago, Il, Us

Chicago, Illinois, Us

Chicago, Il, Us

Chicago, Il, Us

Chicago, Illinois, Us

- Manage the launch, stabilization, and scaling of multiple third-party partnerships, further expanding Avant’s partnership portfolio and largest customer acquisition channel - Drive technical API integrations by gathering both internal and external requirements, structuring successful launch timelines and performing quality assurance checks, and coordinating with technical project manager lead and Avant Credit product leads- Designed, managed, and executed the migration of reporting databases while maintaining continuity of over 90 external reports by utilizing SQL and Python to troubleshoot failing reports and coordinating with product leadership, data, and external partners- Foster healthy relationships with third-party partners by monitoring KPI’s, optimizing traffic for efficient monetization, and identifying growth opportunities to expand the partnership such as working with compliance, legal, vendor management for email campaigns and explored new publishers

Chicago, Illinois, Us

-Elicited both business and technical requirements from key Line of Business, Underwriting, Actuary, and Insbridge stakeholders for the development of rating algorithms.- Coordinated with rating lead BA and Product Owner to prioritize and add/remove requirements based on budget and time constraints.- Rationalized mined requirements from legacy policy administration system to ensure that underwriting is State Compliant- Performed gap analysis from Reference Connect, Auto Product Model, and Enterprise Policy Center ETE Screens- Collaborated with rating business analysts and Actuary stakeholders to ensure no overcharging to undercharging occurred in existing algorithms.- Updated mined requirements and leveraged existing rules to avoid table duplication- Demonstrated leadership skills and ability to influence beyond the scope of IT Rotational position

Chicago, Illinois, Us

- Participated in day to day operational activities on the Business Service Operations & Process Management team.- Worked with TCS. Accenture Change Management, and CNA Project teams to coordinate daily change freezes and minimize disruption in business environment - Demonstrated proficiency with ServiceNow tooling in Incident, Problem, and Change modules in test environment by performing UAT until go-live in November 2016.- Demonstrated an understanding of Governance in the Service Integrator / multi-MSP environment.- Provided customer service by having an understanding of the needs of IT customers and escalating incidents by managing the IT Service Delivery Escalation Mailbox- Suggested process OFI’s (Opportunities For Improvement)

Chicago, Illinois, Us

Under the direction of the executive team, provided customer service to clients by answering emails, train front desk staff, and respond within a prompt and timely manner to maintenance or scheduling issues. Utilized team-building skills by working with other studio managers in Chicago-land area to ensure that procedures were steam-lined. Worked with various contractors and building management to maintain cleanliness and building code.

Chicago, Illinois, Us

Seattle, Washington, Us

Master’S Degree, Information Systems - Business Analysis/Systems Analysis

Bachelor'S Degree, Biology/Biological Sciences, General

Associate'S Degree, Liberal Arts And Sciences, General Studies And Humanities