Michael De La Rocha Email & Phone Number

Arlington, Va, Us

Enhancement of systems and tools to track, report, management, and improve the Change Process. Heavy documentation and logistics coupled with the spirit of influence.

Zurich, Zurich, Ch

o Managed highly complex core process documentation.o Drove multiple simultaneous projects within the program. o Software development (SDLC/Agile) and Implementation. o Directed BRD traceability matrix to ensure Project Plan alignment.o Tracked/managed core application maps for integrations/migrations.o Assessed current infrastructure against future needs to ID gaps.o Evaluated current technology and produced transformation roadmap.o Performed GAP analysis of current processes to address weakness. o Developed SSO & passthru authentication within security constraints. o Built relationships amongst data/process owners.o Established ongoing routines and reports to communicate progress. o Ensured Program/Portfolio timelines remained synchronous.

o Performed GAP analysis of current processes to address weakness. o Built relationships amongst data/process owners.o Produced repeatable and auditable processes. o Documented policies, procedures & Models at varying levels of detail. o Established ongoing routines and reports to communicate progress.

Hanover, Md, Us

o Managed highly complex core platform migration to Cloud hosting.o Drove multiple simultaneous projects within the program. o Tracked/managed core application maps for integrations/migrations.o Assessed current infrastructure against future needs to ID gaps.o Evaluated current technology and produced transformation roadmap.o Performed GAP analysis of current processes to address weakness. o Assessed SSO & passthru authentication within security constraints. o Built relationships amongst data/process owners.o Supervised Portfolio budgetary considerations.o Organized timeline for 26 distinct project workstreams across Portfolio. o Established a set of Governance programs.o Produced repeatable and auditable processes. o Documented policies, procedures & Models at varying levels of detail. o Established ongoing routines and reports to communicate progress. o Ensured Program/Portfolio timelines remained synchronous. o Trained internal resources in preparation for warm handoffs.

Project designed to establish a Governance program with Risk Management elements to produce repeatable and auditable processes in a Transitioning environment. Conducted various sessions with Sponsors, Stakeholders, and SMEs to document existing and net-new policies, procedures and Models. Established ongoing routines and reports to communicate progress. Created templates for ongoing management of daily activities, risks, and expenses (Cap/Op). Train employees on processes to ensure consistency. Led defining enterprise Risk Framework to track KRI’s and KPI’s used to communicate threats and to treat weaknesses. Established tolerances, assessments, controls and measures for identified residual and inherent risks. Eliminated extraneous activities to ensure efficiencies in cost and human resources. Negotiated contracts and provided for an ongoing level of control over all agreements. Conducted audits of past performance and provided reports which substantiated findings and reinforced the need for remediation of those findings where applicable.

- Established Governance programs with Operational Risk Management elements to produce repeatable & auditable processes.- Transitioning of environment impacting ~3,000 employees worldwide. - Performed various transition scenarios to arrive at a set of options from which to select the best approach. - Conducted various sessions with Sponsors, Stakeholders, and SMEs to document ~7,000 existing and net-new P&Ps and Models at varying levels of detail.- Crafted details to support an Enterprise-wide Knowledge Management solution (DOCUMENTUM® interface with WISP®, SalesForce®, WorkForce®, SharePoint®, etc.) complete with an integration strategy to leverage existing Governance Programs and Committees. - Ensured SQL® and Oracle® interfaces maintained to ensure data integrity by testing and post deployment controls.- Utilized ServiceNow® incident management system to document errors through resolution. - Refocused in-flight efforts of the Records Imaging Management (RIM) program with Xerox® (which scanned ~3MM pieces of paper to support an “anywhere-anytime” work environment) to ensure synchronicity with transition activities as well the enterprise knowledge management effort. - Participated in daily SCRUMS for the development and testing of the solution in an Agile fashion. - Established ongoing 5 routines and 10 reports to communicate progress. - Led components of defining enterprise Risk Framework to track KRI’s and KPI’s used to communicate threats and to treat weaknesses. - Established tolerances, assessments, controls and measures for identified residual and inherent risks. - Eliminated extraneous activities to ensure efficiencies in cost and human resources. - Conducted audits of past performance and provided reports which substantiated findings and reinforced the need for remediation of those findings where applicable. - Interfaced with a matrixed culture of more than 100 resources consisting of executive management, IT, ops personnel, and vendors.

San Francisco, Ca, Us

Established key project controls to ensure strong foundations are adhered to. Provided guidance around sustainability and cost of support to include Disaster Recovery and Business Resumption considerations with the Japanese headquarters (global). Documented current processes to identify Continuous Process Improvement opportunities through Capability Maturity Modeling (CMMi). Successfully developed, implemented & managed a SharePoint portal to bring effective & efficient use of document resources.

Charlotte, Nc, Us

Led assessment of program level activities to arrive at delivery and risk based project activities. Provided oversight (watch-tower) for the OCC driven Floor Insurance Initiative, DOJ driven Settlement Initiative, OCC Perm Mod and Retention Initiatives. Instituted strong project management tools and methods alongside ITIL and CObIT best-in-class practices, many of which have now been adopted as the new standard. Performed various activities that lead to the development of of-record documentation later presented to regulatory entities. Managed portfolios (program level) of up to 18 highly complex projects at a given time with budgets exceeding $100MM. Successfully managed 4 permanent employees & 4 consultants with a matrixed team of ~150. Defined enterprise Risk Framework to track KRI’s/KPI’s used to communicate threats and to treat local & Cloud related weaknesses. Established tolerances, assessments, controls and measures for identified residual and inherent risks. Designed and built an in-house Demand/Capacity Model (DCM) for a +500 employee strong business group. Successfully developed, implemented & managed a Cloud based SharePoint Portal to bring effective & efficient use of resources capturing SLA based metrics with clear transparency to all users, senior managers & Enterprise Program Office. Held seats at the Change Management and Project (Program) Management committee tables with voting rights. Sat in numerous other committees. Conducted analysis of business interruption plans (government shutdown) and continuity planning.

Austin, Texas, Us

Documented various components of IT Governance to include a "Tranformation" roadmap and progress reporting based on KPI's and KRI's metrics. Crafted an SDLC Policy and Procedure to provide a foundation for SDLC and all its activities including QA, QC, Testing, and release. Developed Committee Charters (1. IT Steering Committee, 2. Project Prioritization Committee) along with nested Workgroups (1. SDLC, 2. IT Governance and Strategic Planning, 3. Architectural Review Board, 4. Post Implementation - Post Mortem) to strengthen continuous process improvement processes. Successfully developed, implemented & managed enhanced Sharepoint sites and a “Information Library” knowledgebase complete with Templates, Policies and Procedures, Guides, Taxonomy and FAQ's to effectiveness & efficiency through consistant and repeatable processes.

San Francisco, Ca, Us

Documented current processes to identify continuous process improvement opportunities. Crafted Business Requirements, Project Charter, Project Plan, and managed Budgets in Clarity. Successfully developed, implemented & managed a SharePoint site to bring effective & efficient use of resources capturing SLA based metrics with clear transparency to all users, senior managers & Transition Program Office.

Charlotte, Nc, Us

Documented “Transition” infrastructure & process approach to identify process improvement opportunities. Memorialized data-exchange transactions between Bank of America and Merrill Lynch. Successfully developed, implemented & managed a Sharepoint server and a “Service Queue” to bring effective & efficient use of all 1,500 Transition related resources capturing SLA based metrics with clear transparency to all users, senior managers & Transition Program Office. Efficiencies achieved a 75% decrease in TPO resource workload ($300,000 annual savings).

Charlotte, Nc, Us

TPO: Documented “Transition” infrastructure & process approach to identify process improvement opportunities to memorialize data-exchange transactions between Bank of America and Countrywide Bank. Successfully developed, implemented & managed a Sharepoint “Service Queue” to bring effective & efficient use of all resources which also provided the capture of SLA based metrics with clear transparency to all users, senior managers & Transition Program Office. Governance: Managed ITIL/CObIT/PMI: Evaluated IT Governance Program execution to deliver metrics rollup reports to Managing Directors to: Ensure Performance Standards; Communicate Delivery Value; Ensure Conformance with Enterprise Governance Objectives; and Assure Accountability. Provided guidance in establishing RACI models for various service programs. Championed use of CObIT, ITIL, PMI, SDLC, SixSigma and CMMi standards and review frequencies. Offered guidance to Program owners to resolve identified weaknesses or vulnerabilities in: Risk Management (Basel II & SOX included); Compliance Management; Security Management; Resource Management; Incident & Problem Management; Service Level Management; Project Management; Change Management; Release Management; Support Management; Delivery Management; Knowledge Management. Provided mentoring of various resources in varying disciplines.

New York, Ny, Us